12-06-2019 02:02 PM
I have now owned the camera for a couple of weeks and I can't use any of the recorded footage. The quality of exports from Android is subpar, there is no option to change transitions and Windows has no app from Gopro to edit footage and no release date in sight. I have been a Gopro supporter for years but this is an absolute rip off and false advertising. As such I would like to request a full refund and return this useless piece of hardware that lacks the necessary software or developer support.
Its a shame that a reputable company like Gopro has released a half-baked product, charged a full price for it and made all new owners beta testers.
12-06-2019 04:53 PM
@shempl, Reframe in the GoPro App can be used to take creative control and transform your 360 footage into traditional videos or photos. Our team is continually working on the app's improvement.
As for the GoPro Exporter, Windows is a fragmented operating system that covers a myriad of home setups. These setups require video encoding and decoding support for spherical media that need to be tested across multiple devices. For this reason, we’re taking a little more time to get things ready to make sure it meets the expectation of our users. Rest assured, we are planning to add the same level of features for Windows as users with Mac currently get with the GoPro Player.
Update Release information of the app is posted here:
Thank you for your patience as we work through this and for being a GoPro customer.
12-07-2019 02:54 AM
12-08-2019 04:41 AM
..that answer ......."..As for the GoPro Exporter, Windows is a fragmented operating system...." which we have read repeatedly gives me an assumption...
...is this /are they real living people , or are we "communicating" with bots !?
12-08-2019 04:53 AM
Then Gopro employee Enrique why is go pro selling a product that doesn function the way "IT CLAMS TO IN ITS ADVERTISEMENTS" ?!! you are selling a product based on claims of its functions yet it can not do them that is what is known as "FALSE ADVERTISING" If I sell the go pro president a car claiming it gets 25 miles to the gallon and it only gets 15 miles to the gallon he would be pissed off wouldnt he? or say I want my money back because you are lying and making false clams on something I am selling.
You dont see Tesla saying this car will get 900 miles per charge then after you get it you find out that it only goes 400 miles and give the answer we are working on improving the milage of this Tesla car. Pathetic answer you are giving.