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%3CLINGO-SUB%20id%3D%22lingo-sub-309943%22%20slang%3D%22en-US%22%3EFalla%20gopro%20black%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-309943%22%20slang%3D%22en-US%22%3EHola!%20Me%20encuentro%20de%20vacaciones%20en%20Tailandia%20y%20el%20pasado%2010%20de%20febrero%20decid%C3%AD%20comprar%20la%20Gopro%20black%207%20en%20el%20aeropuerto%20de%20Bangkok.%20Emocionada%2C%20porque%20la%20iba%20a%20usar%20en%20las%20islas%2C%20hice%20el%20cambio%20de%20la%20Gopro%20silver%204%20y%20en%20realidad%20era%20mi%20mejor%20compra.%20Al%20segundo%20d%C3%ADa%20de%20uso%2C%20en%20un%20tour%20de%20snorkel%20de%20no%20menos%20de%20dos%20metros%20de%20profundidad%20la%20c%C3%A1mara%20comenz%C3%B3%20a%20fallar%2C%20se%20ve%C3%ADan%20l%C3%ADneas%20de%20colores%20horizontal%20y%20dej%C3%B3%20de%20funcionar...%20La%20GRAN%20c%C3%A1mara%20era%20nueva!%20Vuelvo%20el%2026%20a%20Chile%20y%20no%20se%20qu%C3%A9%20hacer%2C%20desde%20ac%C3%A1%20no%20he%20podido%20llamar%20y%20no%20quiero%20perder%20la%20plata.%20Alguien%20sabe%20sobre%20la%20garant%C3%ADa%20internacional%3F%20O%20a%20alguien%20le%20pas%C3%B3%20con%20este%20mismo%20modelo%3F.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-309943%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314169%22%20slang%3D%22en-US%22%3ERe%3A%20Falla%20gopro%20black%207%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314169%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20what%20happened%20to%20your%20camera%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F92525%22%20target%3D%22_blank%22%3E%40fastriver62556%3C%2FA%3E.%20All%20our%20cameras%20are%20have%20a%20standard%20one-year%20warranty%20against%20manufacture%20defect.%20It%20would%20be%20best%20to%20get%20in%20touch%20with%20our%20Support%20team%20so%20they%20can%20walk%20you%20through%20the%20next%20steps.%20You%20may%20reach%20them%20by%20phone%20or%20chat%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20.%20When%20you%20do%2C%20have%20your%20camera%20information%20ready%2C%20as%20well%20as%20the%20proof%20of%20purchase%20so%20you%20can%20get%20assisted%20as%20soon%20as%20possible.%20Best%20regards!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 1
Accepted Solution

Falla gopro black 7

Hola! Me encuentro de vacaciones en Tailandia y el pasado 10 de febrero decidí comprar la Gopro black 7 en el aeropuerto de Bangkok. Emocionada, porque la iba a usar en las islas, hice el cambio de la Gopro silver 4 y en realidad era mi mejor compra. Al segundo día de uso, en un tour de snorkel de no menos de dos metros de profundidad la cámara comenzó a fallar, se veían líneas de colores horizontal y dejó de funcionar... La GRAN cámara era nueva! Vuelvo el 26 a Chile y no se qué hacer, desde acá no he podido llamar y no quiero perder la plata. Alguien sabe sobre la garantía internacional? O a alguien le pasó con este mismo modelo?.

Accepted Solutions
GoPro
Posts: 7,857

Re: Falla gopro black 7

Sorry to hear about what happened to your camera, @fastriver62556. All our cameras are have a standard one-year warranty against manufacture defect. It would be best to get in touch with our Support team so they can walk you through the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, have your camera information ready, as well as the proof of purchase so you can get assisted as soon as possible. Best regards!

 

 

 

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All Replies
GoPro
Posts: 7,857

Re: Falla gopro black 7

Sorry to hear about what happened to your camera, @fastriver62556. All our cameras are have a standard one-year warranty against manufacture defect. It would be best to get in touch with our Support team so they can walk you through the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, have your camera information ready, as well as the proof of purchase so you can get assisted as soon as possible. Best regards!