06-07-2019 05:45 PM
What happens when you try to update the camera? Any error message?
I suggest to try the manual update again.
Please follow the steps on https://gopro.com/en/us/update/hero7-black
Let us know how it goes.
Regarding the video quality, what were the settings used on your recording?
Was the camera mounted or handheld?
Would you be able to share a sample file so we can better assess the issue?
06-07-2019 06:02 PM
Já tentei atulizar pelo celular e pelo go pro quik. Não funciona.
Dá "falha na atualização".
No início do Vídeo dá pra ver o tipo de problema na imagem que está acontecendo.
06-08-2019 12:55 PM
@renanc33531, is the issue also apparent when playing back the video directly on the camera? Or does it only happen after uploading it to YouTube? This will help us further isolate the problem.
Were you able to successfully reinstall the firmware update of your camera? Also, ensure that you're using a known-good SD card for your camera. Here's the list of recommended SD cards for your reference.
06-08-2019 02:57 PM
@renanc33531, check the brand name and capacity of your SD card. Then see if it is on the list of recommended SD cards here: https://gopro.com/help/articles/Block/microSD-Card-Considerations
Once SD card is confirmed, you can try reinstalling the firmware update of the camera as it can help correct any errors with the current software installation. This may help prevent the issue from happening again. Follow the manual update instructions specified on this article: https://gopro.com/help/articles/block/How-to-Update-GoPro-Cameras
If the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach them by phone or chat through https://gopro.com/help/ContactUs.
06-09-2019 06:11 AM
Ok. Obrigado. Irei fazer isso. também estou suspeitando do cartão de memória.
Gostaria de retirar mais uma dúvida antes de confirmar se o defeito é do cartão de memória.
Não consigo baixar os vídeos e fotos da camera para o celular pelo wifi nem usar o quik gopro no celular.
as fotos e videos não baixam e no quik não aparece imagem, somente os sons e tela preta.