Failing to charge - travelling Indonesia [ New ]

[hardypeak07180]

Hello, we’ve recently bought a go pro hero 6 (uk), it was charged with no error before flying to Bali - but now we are here, we cannot get it to charge! We are using the usb lead, the same iPhone plug and a European adapter.. is there anything we need to? Can you advise for alternatives whilst we are in Indonesia? I’m diving tomorrow and would be a shame to miss!
Many thanks, Shannon!

[mariustanya · Accepted solution]

Hello @hardypeak07180, 

Try using a power pack instead,  or an external battery source. If the camera charged fine when you first got it, it could be a case of the adapter not providing continuity. If available, you can also test if the camera will give any sign of power when connected directly to a computer. You can also check and make sure that the charging cable does not have any damaged or torn out portion. f the camera doesn't power on or the red LED doesn't light up, check out our no power troubleshooting instructions here. 

Have a great time on your vacation!

Best regards, 
Marius

[mariustanya · Accepted solution]

Hello @hardypeak07180, 

Try using a power pack instead,  or an external battery source. If the camera charged fine when you first got it, it could be a case of the adapter not providing continuity. If available, you can also test if the camera will give any sign of power when connected directly to a computer. You can also check and make sure that the charging cable does not have any damaged or torn out portion. f the camera doesn't power on or the red LED doesn't light up, check out our no power troubleshooting instructions here. 

Have a great time on your vacation!

Best regards, 
Marius