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Sightseer
Posts: 2

Failed update on gopro 7 silver

[ New ]
I have just opened a brand new gopro hero 7 silver that was given as a present at xmas. I downloaded the app and connected the camera. I was instructed that i needed to update the software. I used the app to install the new software. After a while the screen went black and will now jot turn on at all. If I press the mode button then the gopro logo appears on the screen for a few seconds before the screen goes blank again. The red led will not light up when it is on charge and the on/off button does nothing at all....... anyone have any ideas???

Accepted Solutions
Explorer
Posts: 13,028

Re: Failed update on gopro 7 silver

[ New ]
Remove the SD card. Plug your camera into the computer. Insert the SD card and then press the Mode button. If that doesn't work, contact GoPro Support.

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Hiker
Posts: 38

Re: Failed update on gopro 7 silver

[ New ]
In your place I would try the manual update, or maybe press the two buttons at the same time for 8 seconds to see if it comes out of the block.

En tu lugar yo intentaría la actualización manual, o tal vez apretar los dos botones a la vez durante 8 segundos a ver si sale del bloqueo.

https://es.gopro.com/support/product-update/register-camera
Explorer
Posts: 13,028

Re: Failed update on gopro 7 silver

[ New ]
I agree with the above comment, but use this link https://gopro.com/update/hero7-silver

Also, make sure you are using a SD card from this list https://gopro.com/help/articles/block/microSD-Card-Considerations

If that doesn't work, contact the GoPro Support Team via chat or call. You can access chat and get the numbers to call here https://gopro.com/help/ContactUs
Sightseer
Posts: 2

Re: Failed update on gopro 7 silver

[ New ]
But won't I need to be able to actually turn the camera on for the camera to get the software from the sd card ( SanDisk extreme 64 )
Explorer
Posts: 13,028

Re: Failed update on gopro 7 silver

[ New ]
Remove the SD card. Plug your camera into the computer. Insert the SD card and then press the Mode button. If that doesn't work, contact GoPro Support.