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Sightseer
Posts: 2
Accepted Solution

Failed update gopro 5 black

I was trying to update my gopro hero black 5 on mobile and the following sentence appered : " There was an issue transfering files to". What can I do to make update works? Please help

Accepted Solutions
GoPro
Posts: 9,484

Re: Failed update gopro 5 black

 

Hi @adrianox2653

 

It may have encountered an error while completing the update. The next option is to do a manual software update. Instructions will be listed once you get past the email address and serial number page.

 

Please refer to this link and choose manual update. 

 

Let us know how it goes.

 

 

Thanks!

Ej

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All Replies
GoPro
Posts: 9,484

Re: Failed update gopro 5 black

 

Hi @adrianox2653

 

It may have encountered an error while completing the update. The next option is to do a manual software update. Instructions will be listed once you get past the email address and serial number page.

 

Please refer to this link and choose manual update. 

 

Let us know how it goes.

 

 

Thanks!

Ej