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Tourist
Posts: 2

Fail sound recorder hero6

I have a hero6. When I have upgrade it to 2.1 version, the sound recorder fail. But in 1.6 version the sound recorder goes ok. Someone can help me, please? Thanks.
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GoPro
Posts: 13,289

Re: Fail sound recorder hero6

Hello @sadowen

 

Does this mean that after updating the camera to the 2.01 version all videos that you have recorded do not have audio? How was the update done? If it was done other than manually, try performing a manual update and see if it resolves the recording issue. You can follow this link for guide on how to do the update. Let us know how it goes. 

 

Thanks, 
Marius

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Tourist
Posts: 2

Re: Fail sound recorder hero6

if I make a downgrade to the 1.60 it works again.
if I upgrade to 2.01 the voice records it at times and the voice commands work when they want.
the update I have tried it in all the ways

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Tourist
Posts: 8

Re: Fail sound recorder hero6

Hi @sadowen@mariustanya

 

same here, with fw 2.01 sound is only sporadicaly recorded in auto our wind mode, all videos start with few seconds of sound "fade in", only in stereo mode all sound is recorded.

 

with fw downgraded to 1.60, sound recording works normaly again in all modes.

 

Upgrade to 2.01 was done manualy, with full reset afterwards.

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GoPro
Posts: 13,289

Re: Fail sound recorder hero6

Hello @sadowen and @hardycreek3317

 

Thank you for you responses. I will put this in as a feedback to this can get taken care of. 

 

Best regards, 

Marius