Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-385749%22%20slang%3D%22en-US%22%3EFacebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-385749%22%20slang%3D%22en-US%22%3E%3CP%3EI%20recently%20did%20the%20software%20update%20and%20now%20I%20can%20not%20stream%20to%20FB%20Live.%26nbsp%3B%20I%20have%20uninstalled%20both%20the%20Gopro%20app%20and%20facebook.%26nbsp%3B%20It%20gets%20to%20the%20log%20in%20page%2C%20I%20enter%20my%20FB%20user%20name%20and%20password%20then%20say%20%22We%20Need%20Your%20Permission%22%20I%20click%20%22Allow%22%20then%20next%20page%20comes%20up%20%22You%20Previously%20logged%20in%20to%20GoPro%20with%20facebook.%26nbsp%3B%20would%20you%20like%20to%20continue%3F%22%26nbsp%3B%20I%20click%20continue%20and%20it%20becomes%20a%20loop%20of%20the%20same%20thing%20again%20and%20again.%26nbsp%3B%20%26nbsp%3BHave%20tried%20numerous%20times%20uninstalling%20reinstalling%20even%20changing%20FB%20password%20and%20still%20gets%20the%20same%20results.%26nbsp%3B%20will%20not%20connect%20to%20FB%20to%20stream%20live.%26nbsp%3B%20I%20have%20not%20had%20this%20issue%20with%20the%20previous%20software%20version.%26nbsp%3B%20Only%20since%20update.%26nbsp%3B%20Please%20help.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-385749%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-385875%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-385875%22%20slang%3D%22en-US%22%3ESame%20issue%20here.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-385912%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-385912%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117383%22%20target%3D%22_blank%22%3E%40grandtree00632%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117419%22%20target%3D%22_blank%22%3E%40litheapex31%3C%2FA%3E.%20Thank%20you%20for%20the%20feedback.%20We%20would%20like%20to%20gather%20more%20details%20on%20this%20issue%20to%20help%20us%20isolate%20the%20cause%20and%20get%20a%20better%20understanding%20of%20what%20is%20going%20on.%20We'd%20like%20to%20know%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EThe%20version%20of%20the%20GoPro%20app%20that%20you%20have%20installed%3C%2FLI%3E%0A%20%3CLI%3EThe%20device%20that%20you%20are%20using%20-%20model%2C%20brand%3C%2FLI%3E%0A%20%3CLI%3EThe%20OS%20version%20of%20your%20mobile%20device%3C%2FLI%3E%0A%20%3CLI%3EThe%20network%20used%20for%20the%20live%20stream%20-%20Wi-Fi%20or%20hotspot%3C%2FLI%3E%0A%20%3CLI%3EWhether%20you%20have%20been%20able%20to%20stream%20live%20before%20-%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117383%22%20target%3D%22_blank%22%3E%40grandtree00632%3C%2FA%3E%20you%20mentioned%20not%20having%20this%20issue%20before%2C%20by%20software%20update%20do%20you%20mean%20that%20of%20the%20app%20or%20the%20camera%3F%26nbsp%3B%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EWe%20would%20love%20to%20hear%20back%20from%20you.%20Many%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-386028%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-386028%22%20slang%3D%22en-US%22%3E%3CP%3EHere%20is%20all%20the%20information%3C%2FP%3E%3COL%3E%3CLI%3EThe%20version%20of%20the%20GoPro%20app%20that%20you%20have%20installed%20-%26nbsp%3B%3CSTRONG%3EVersion%20-%206.0%20(8108)%3C%2FSTRONG%3E%3C%2FLI%3E%3CLI%3EThe%20device%20that%20you%20are%20using%20-%20model%2C%20brand%20%3CSTRONG%3E(Glaxay%20S9%2B%20-%20Verizon%20Wireless)%3C%2FSTRONG%3E%3C%2FLI%3E%3CLI%3EThe%20OS%20version%20of%20your%20mobile%20device%20(%3CSTRONG%3EOne%20UI%20Version%20%3D%201.0%2C%20Android%20Version%20%3D%209.0%2C%20Baseband%20Version%20%3D%20G965USQS6CSH3%2C%20Kernel%20Version%20%3D%204.9.112%20%232%20Wednesday%20July%2031%2011%3A50%3A18%20KST2019)%3C%2FSTRONG%3E%3C%2FLI%3E%3CLI%3EThe%20network%20used%20for%20the%20live%20stream%20-%20Wi-Fi%20or%20hotspot%26nbsp%3B%3CSTRONG%3E(Wi-Fi)%3C%2FSTRONG%3E%3C%2FLI%3E%3CLI%3EWhether%20you%20have%20been%20able%20to%20stream%20live%20before%20-%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117383%22%20target%3D%22_blank%22%20rel%3D%22noopener%22%3E%40grandtree00632%3C%2FA%3E%3CSPAN%3E%26nbsp%3B%3C%2FSPAN%3Eyou%20mentioned%20not%20having%20this%20issue%20before%2C%20by%20software%20update%20do%20you%20mean%20that%20of%20the%20app%20or%20the%20camera%3F%26nbsp%3B%3CSTRONG%3EI%20have%20been%20able%20to%20stream%20before%20with%20no%20issues%20using%20ALL%20the%20same%20equipment%2C%20set%20up%20and%20all.%26nbsp%3B%20Once%20I%20did%20update%20on%20software%20I%20was%20having%20problem%20listed%20above.%26nbsp%3B%3C%2FSTRONG%3E%3C%2FLI%3E%3C%2FOL%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-386036%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-386036%22%20slang%3D%22en-US%22%3E%3CP%3Ethink%20Facebook%20is%20the%20issue%20at%20he%20moment%20.%26nbsp%3B%20i%20can't%20stream%20with%20anotehr%26nbsp%3B%20camera%20that%20uses%20FB%26nbsp%3B%20go-figure%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-386053%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-386053%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20sharing%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F897%22%20target%3D%22_blank%22%3E%40fishycomics%3C%2FA%3E%20and%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F117383%22%20target%3D%22_blank%22%3E%40grandtree00632%3C%2FA%3E.%26nbsp%3BWe%20have%20passed%20the%20information%20along%20to%20the%20team.%20We%20will%20keep%20you%20posted%20once%20we%20hear%20back%20from%20them.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-386108%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-386108%22%20slang%3D%22en-US%22%3E%3CP%3EAny%20update%3F%26nbsp%3B%20I'm%20having%20the%20same%20issue%20on%20a%20Samsung%20Note9%20running%20the%20latest%20version%20of%20both%20the%20camera%20and%20gopro%20app%20software.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-386841%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-386841%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Everyone!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThank%20you%20for%20the%20feedback.%20We%20would%20like%20to%20gather%20more%20details%20on%20this%20issue%20to%20help%20us%20isolate%20the%20cause%20and%20get%20a%20better%20understanding%20of%20what%20is%20going%20on.%20We'd%20like%20to%20know%3A%26nbsp%3B%3C%2FP%3E%0A%0A%3COL%3E%0A%20%3CLI%3EThe%20version%20of%20the%20GoPro%20app%20that%20you%20have%20installed%3C%2FLI%3E%0A%20%3CLI%3EThe%20camera%20you're%20using%20and%20its%20firmware%20version%20(%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Check-Your-Camera-s-Software-Version%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Check-Your-Camera-s-Software-Version%3C%2FA%3E)%3C%2FLI%3E%0A%20%3CLI%3EThe%20device%20that%20you%20are%20using%20-%20Model%2C%20Brand%3C%2FLI%3E%0A%20%3CLI%3EThe%20OS%20version%20of%20your%20mobile%20device%3C%2FLI%3E%0A%20%3CLI%3EThe%20network%20used%20for%20the%20live%20stream%20-%20Wi-Fi%20or%20hotspot%3C%2FLI%3E%0A%20%3CLI%3EAre%20you%20streaming%20to%20your%20personal%20account%20or%20fan%20page%3F%3C%2FLI%3E%0A%20%3CLI%3EWhether%20you%20have%20been%20able%20to%20stream%20live%20before%3C%2FLI%3E%0A%3C%2FOL%3E%0A%0A%3CP%3EWe%20would%20love%20to%20hear%20back%20from%20you.%20Many%20thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-386843%22%20slang%3D%22en-US%22%3ERe%3A%20Facebook%20Live%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-386843%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F35114%22%20target%3D%22_blank%22%3E%40aragon1006%3C%2FA%3E%26nbsp%3B%20%26nbsp%3Bwe%20love%20to%20offer%20that%20to%20you%20if%20you%20offer%20us%20some%20info%20as%20well.%20Are%20we%20allowed%20to%20stream%20on%20FW%2001.51%20Answer%20is%20No%2C%20not%20with%20the%20Latest%20APP%26nbsp%3B%20%26nbsp%3Band%20IOS%20device%26nbsp%3B%20you%20are%20forced%20to%20use%20the%20latest.%26nbsp%3B%20Could%20you%20tell%20us%20you%20got%20yours%20working%20and%20how%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 2

Facebook Live

I recently did the software update and now I can not stream to FB Live.  I have uninstalled both the Gopro app and facebook.  It gets to the log in page, I enter my FB user name and password then say "We Need Your Permission" I click "Allow" then next page comes up "You Previously logged in to GoPro with facebook.  would you like to continue?"  I click continue and it becomes a loop of the same thing again and again.   Have tried numerous times uninstalling reinstalling even changing FB password and still gets the same results.  will not connect to FB to stream live.  I have not had this issue with the previous software version.  Only since update.  Please help.  

Sightseer
Posts: 1

Re: Facebook Live

Same issue here.
GoPro
Posts: 8,150

Re: Facebook Live

Hello @grandtree00632 and @litheapex31. Thank you for the feedback. We would like to gather more details on this issue to help us isolate the cause and get a better understanding of what is going on. We'd like to know: 

  1. The version of the GoPro app that you have installed
  2. The device that you are using - model, brand
  3. The OS version of your mobile device
  4. The network used for the live stream - Wi-Fi or hotspot
  5. Whether you have been able to stream live before - @grandtree00632 you mentioned not having this issue before, by software update do you mean that of the app or the camera? 

We would love to hear back from you. Many thanks!

Tourist
Posts: 2

Re: Facebook Live

Here is all the information

  1. The version of the GoPro app that you have installed - Version - 6.0 (8108)
  2. The device that you are using - model, brand (Glaxay S9+ - Verizon Wireless)
  3. The OS version of your mobile device (One UI Version = 1.0, Android Version = 9.0, Baseband Version = G965USQS6CSH3, Kernel Version = 4.9.112 #2 Wednesday July 31 11:50:18 KST2019)
  4. The network used for the live stream - Wi-Fi or hotspot (Wi-Fi)
  5. Whether you have been able to stream live before - @grandtree00632 you mentioned not having this issue before, by software update do you mean that of the app or the camera? I have been able to stream before with no issues using ALL the same equipment, set up and all.  Once I did update on software I was having problem listed above. 
Adventurer
Posts: 9,773

Re: Facebook Live

think Facebook is the issue at he moment .  i can't stream with anotehr  camera that uses FB  go-figure

GoPro
Posts: 8,150

Re: Facebook Live

Thank you for sharing, @fishycomics and @grandtree00632. We have passed the information along to the team. We will keep you posted once we hear back from them. 

Sightseer
Posts: 1

Re: Facebook Live

Any update?  I'm having the same issue on a Samsung Note9 running the latest version of both the camera and gopro app software.

GoPro
Posts: 10,144

Re: Facebook Live

Hello Everyone!

 

Thank you for the feedback. We would like to gather more details on this issue to help us isolate the cause and get a better understanding of what is going on. We'd like to know: 

  1. The version of the GoPro app that you have installed
  2. The camera you're using and its firmware version (https://gopro.com/help/articles/how_to/How-to-Check-Your-Camera-s-Software-Version)
  3. The device that you are using - Model, Brand
  4. The OS version of your mobile device
  5. The network used for the live stream - Wi-Fi or hotspot
  6. Are you streaming to your personal account or fan page?
  7. Whether you have been able to stream live before

We would love to hear back from you. Many thanks!