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%3CLINGO-SUB%20id%3D%22lingo-sub-227478%22%20slang%3D%22en-US%22%3ERe%3A%20FUSION%20WON'T%20RECOGNISE%20FILES%20(ERROR%20218)%20AND%20FRONT%20LENS%20ALIGNMENT%20CROOKED%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227478%22%20slang%3D%22en-US%22%3E%3CP%3EREAR%20LENS%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-227465%22%20slang%3D%22en-US%22%3EFUSION%20STUDIO%20WON'T%20RECOGNISE%20FILES%20(ERROR%20218)%20AND%20FRONT%20LENS%20ALIGNMENT%20CROOKED%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227465%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20brand%20new%20fusion%20won't%20recognise%20and%20import%20footage%20to%20the%20fusion%20app%20no%20matter%20what%20i%20do%2C%20either%20directly%20from%20the%20camera%20or%20from%20the%20SD%20cards.%20I%20have%20read%20all%20the%20forums%20about%20sub%20folders%20etc%20and%20have%20even%20contacted%20Gopro%20with%20no%20luck.%20I%20am%20now%20curious%20to%20wonder%20if%20it%20is%20because%20the%20front%20lens%20on%20my%20fusion%20seems%20to%20be%20out%20of%20alignment%3F%3F%20The%20L%2FH%20corner%20of%20the%20image%20is%20cut%20off%2C%20is%20this%20normal%3F%3F%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20running%20a%202017%20macbook%20pro%20and%20can%20view%20the%20footage%20in%20preview%20but%20the%20files%20are%20%22greyed%20out%22%20and%20un-openable%20in%20the%20fusion%20studio.%26nbsp%3B%3C%2FP%3E%3CP%3EPLEASE%20HELP!!!!%3C%2FP%3E%3CP%3EThe%20camera%20is%20approx%201%20month%20old%20but%20have%20only%20started%20using%20it%20in%20the%20last%202%20days.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-227465%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFusion%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-227479%22%20slang%3D%22en-US%22%3ERe%3A%20FUSION%20WON'T%20RECOGNISE%20FILES%20(ERROR%20218)%20AND%20FRONT%20LENS%20ALIGNMENT%20CROOKED%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-227479%22%20slang%3D%22en-US%22%3EThis%20doesn't%20look%20right.%20You%20should%20contact%20the%20GoPro%20Support%20Team%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3ESince%20this%20is%20a%20member%20to%20member%20support%20community%2C%20there%20isn't%20much%20we%20can%20do%20for%20issues%20such%20as%20this.%3CBR%20%2F%3E%3CBR%20%2F%3EBest%20of%20luck!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-264723%22%20slang%3D%22en-US%22%3ERe%3A%20FUSION%20STUDIO%20WON'T%20RECOGNISE%20FILES%20(ERROR%20218)%20AND%20FRONT%20LENS%20ALIGNMENT%20CROOKED%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-264723%22%20slang%3D%22en-US%22%3EHi%2C%20I%20think%20i%E2%80%99m%20having%20the%20same%20issue.%20Fusion%20wont%20do%20the%20stiching.%20Tried%20almost%20everything%20i%20read%20from%20support%20hub%20as%20well%20as%20those%20youtube%20videos%20but%20the%20error%20218%20still%20appears.%20I%20bought%20this%20in%20august%20and%20havent%20get%20to%20transfer%20and%20stitch%20it%20til%20now%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-264733%22%20slang%3D%22en-US%22%3ERe%3A%20FUSION%20STUDIO%20WON'T%20RECOGNISE%20FILES%20(ERROR%20218)%20AND%20FRONT%20LENS%20ALIGNMENT%20CROOKED%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-264733%22%20slang%3D%22en-US%22%3E%3CP%3EIf%20you%20have%20already%20updated%20the%20camera's%20firmware%2C%20and%20still%20sees%20Error%20218%2C%20please%20get%20in%20touch%20with%20our%20Support%20team%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F80764%22%20target%3D%22_blank%22%3E%40iezzo11%3C%2FA%3E.%20The%20error%20will%20not%20allow%20the%20import%20of%20the%20Fusion%20files%20due%20to%20incoherent%20elements.%20When%20you%20contact%20Support%2C%20have%20sample%20footage%2C%20and%20camera%20information%20handy%20to%20get%20assisted%20as%20quickly%20as%20possible.%20You%20may%20call%20or%20chat%20the%20team%20through%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 5
Accepted Solution

FUSION STUDIO WON'T RECOGNISE FILES (ERROR 218) AND FRONT LENS ALIGNMENT CROOKED??

[ Edited ]

My brand new fusion won't recognise and import footage to the fusion app no matter what i do, either directly from the camera or from the SD cards. I have read all the forums about sub folders etc and have even contacted Gopro with no luck. I am now curious to wonder if it is because the front lens on my fusion seems to be out of alignment?? The L/H corner of the image is cut off, is this normal?? 

I am running a 2017 macbook pro and can view the footage in preview but the files are "greyed out" and un-openable in the fusion studio. 

PLEASE HELP!!!!

The camera is approx 1 month old but have only started using it in the last 2 days.

GF030066.JPG

Accepted Solutions
GoPro
Posts: 8,210

Re: FUSION STUDIO WON'T RECOGNISE FILES (ERROR 218) AND FRONT LENS ALIGNMENT CROOKED??

If you have already updated the camera's firmware, and still sees Error 218, please get in touch with our Support team, @iezzo11. The error will not allow the import of the Fusion files due to incoherent elements. When you contact Support, have sample footage, and camera information handy to get assisted as quickly as possible. You may call or chat the team through https://gopro.com/help/ContactUs . Thanks!

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All Replies
Tourist
Posts: 5

Re: FUSION WON'T RECOGNISE FILES (ERROR 218) AND FRONT LENS ALIGNMENT CROOKED??

REAR LENS

GB030066.JPG
Explorer
Posts: 12,069

Re: FUSION WON'T RECOGNISE FILES (ERROR 218) AND FRONT LENS ALIGNMENT CROOKED??

This doesn't look right. You should contact the GoPro Support Team https://gopro.com/help/ContactUs

Since this is a member to member support community, there isn't much we can do for issues such as this.

Best of luck!
Sightseer
Posts: 1

Re: FUSION STUDIO WON'T RECOGNISE FILES (ERROR 218) AND FRONT LENS ALIGNMENT CROOKED??

Hi, I think i’m having the same issue. Fusion wont do the stiching. Tried almost everything i read from support hub as well as those youtube videos but the error 218 still appears. I bought this in august and havent get to transfer and stitch it til now
GoPro
Posts: 8,210

Re: FUSION STUDIO WON'T RECOGNISE FILES (ERROR 218) AND FRONT LENS ALIGNMENT CROOKED??

If you have already updated the camera's firmware, and still sees Error 218, please get in touch with our Support team, @iezzo11. The error will not allow the import of the Fusion files due to incoherent elements. When you contact Support, have sample footage, and camera information handy to get assisted as quickly as possible. You may call or chat the team through https://gopro.com/help/ContactUs . Thanks!