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Tourist
Posts: 2
Accepted Solution

FUSION STUDIO 1.1 and 1.2 shuts down my MacBook Pro while rendering

Dear fellow users,

continiously my MacBook Pro (tech-details see below) likes to shut down (no crash, no freeze) while rendering is in progress.

Some minutes after start of the rendering-process a screen-message appears telling me (translated form german, original english message may differ):

Do you like to shut down all running programs and log out now ?
If you do not make a selection, you will be logged out after 60 seconds.
OPTIONS: [CANCEL] [LOG OUT]

When I click CANCEL, the rendering continues, but if I miss to click CANCEL within  this 60-seconds timeframe, the MAC shuts down and logs me off, that results in loss of the already rendered work.

ANY IDEA about the reason and how to solve this issue ?
Thanks in advance !

Tech-details:
MAC OS 10.13.4
MacBookPro 15", 2011
processor 2 GHz Intel Core i7
RAM 16 GB 1333MHz DDR3
HDD 500 GB Solid State SATA, appr. 185 GB free space
Graphic AMD Radeon HD 6490M 256 MB

ENERGY SAVING Setings:
- on external power supply:
Standby of Computer: NEVER
Standby of Monitor: NEVER
NOT marked: if possible, activate standby of harddsik




IMG_6718.jpg

Accepted Solutions
Highlighted
Backpacker
Posts: 940

Re: FUSION STUDIO 1.1 and 1.2 shuts down my MacBook Pro while rendering

FusionStudio 1.2 was looking so good, i liked the grid feature to help straighen up the picture before rendering. But i've had so many problems with it that i've not been able to render a complete video yet wihtout it closing down

 

i've resorted back to FusionStudio 1.1 & back to no issues again

View solution in original post


All Replies
Explorer
Posts: 11,658

Re: FUSION STUDIO 1.1 and 1.2 shuts down my MacBook Pro while rendering

Not sure what's going on.  Perhaps another member can help.  In the meantime, you might want to reach out to the GoPro Support Team and see if they can help. https://gopro.com/help/ContactUs

Highlighted
Backpacker
Posts: 940

Re: FUSION STUDIO 1.1 and 1.2 shuts down my MacBook Pro while rendering

FusionStudio 1.2 was looking so good, i liked the grid feature to help straighen up the picture before rendering. But i've had so many problems with it that i've not been able to render a complete video yet wihtout it closing down

 

i've resorted back to FusionStudio 1.1 & back to no issues again

Tourist
Posts: 2

Re: FUSION STUDIO 1.1 and 1.2 shuts down my MacBook Pro while rendering

Meanwhile I could investigate further and found out:
pretty exactly ALL 20:00 MINUTES the MAC tries to shut down. I observed this for about 3 hours  while the rendering took place, so the rhythm appears to be very stable and accurate. I doublechecked it after a restart and encountered the very same behaviour.

That leads me to the conclusion, that it is not a hardware-failure.
I am pretty much convinced, that some software-setting is responsible ... but : WHICH ????

Tourist
Posts: 2

Re: FUSION STUDIO 1.1 and 1.2 shuts down my MacBook Pro while rendering

@duanem8

can you describe more or less exactly how the shutdown occured, which on-screen-message(es) you received and if the shutdown occured on an regular basis or not and after what period of time it happened ?

Thanks!  That might help to sort the issue out.