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Highlighted
Tourist
Posts: 5
Accepted Solution

FUSION FRON CAMERA LENS OUT OF ALIGNMENT - CROOKED??

Hi everyone, I’m wondering if anybody else’s front lens on the fusion is off centre like mine? I can’t import any footage in to fusion studio since day 1 and I’m wondering if this might be the reason. Front image attached below taken directly from computer not cropped.When I try to import directly from the SD cards I get error 218, directly from the camera won’t work either. I’m running a MacBook Pro 2017. Footoage will run in quicktime or preview but the files are 'greyed out' when tring to import to fusion studio.

GF030066.JPG

Accepted Solutions
GoPro
Posts: 8,889

Re: FUSION FRON CAMERA LENS OUT OF ALIGNMENT - CROOKED??

 

Hi @chriss747

 

Thank you for sharing the information.

This should be resolved by a manual software update. Please follow this link.

Instructions will be listed after the email address and the serial number page.

 

Let us know how it goes.

If it's still the same, please let our Support Team to know to isolate the issue further..

You may reach them via phone or chat. 

https://gopro.com/help/ContactUs

 

Thanks!
Ej

View solution in original post


All Replies
Tourist
Posts: 5

Re: FUSION FRON CAMERA LENS OUT OF ALIGNMENT - CROOKED??

REAR LENS IMAGE

GB030066.JPG
GoPro
Posts: 8,889

Re: FUSION FRON CAMERA LENS OUT OF ALIGNMENT - CROOKED??

 

Hi @chriss747

 

Thank you for sharing the information.

This should be resolved by a manual software update. Please follow this link.

Instructions will be listed after the email address and the serial number page.

 

Let us know how it goes.

If it's still the same, please let our Support Team to know to isolate the issue further..

You may reach them via phone or chat. 

https://gopro.com/help/ContactUs

 

Thanks!
Ej

Tourist
Posts: 5

Re: FUSION FRON CAMERA LENS OUT OF ALIGNMENT - CROOKED??

A manual update had already been done. The fusion was returned to the place of purchase for replacement. Thanks to the store involved, no thanks to gopro