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Sightseer
Posts: 1

FILES UNABLE TO OPEN

So i purchased a GOPRO Hero black 7 and i have just filmed a wedding..... The first 7 files imported but the rest being probably 20 files have for some reason is being read as 0.0 seconds and unable to read??? 


I am in desperate need for some help :( 

GoPro
Posts: 3,679

Re: FILES UNABLE TO OPEN

@danniemaree, sorry to hear about what happened. How are you viewing the media files? Do you see the same results when viewed directly in the camera? 

Were they captured in video mode? By any chance, do you know if these were accidentally filmed in timelapse or timewarp mode with long interval, thus causing it to save the video in 0.0 sec? Check the icon on the media's thumbnail when viewed through the GoPro App's Media/App tab.

Try connecting your camera to the GoPro App and check if you're able to view the content through the app.