Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 17

External microphone not recognize by HERO8

[ New ]

I'm trying to connect a 3.5mm TRS OLYMPUS ME-51S to a HERO8 camera using the 3.5mm Mic Adapter, but the Audio Input entry of Input / Output menu says N/A.

 

I'm using the camera without a battery and I power it trough the adapter by coonecting it to a powerbank.

 

The camera runs the latest firmware: v1.60.

 

Any suggestions?


Accepted Solutions
Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

running out if ends as I am heading out

 

View solution in original post


All Replies
Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

AN Awesome Microphone and it works as advertised.leads to the gopro , not a firmware issue but the actual camera  can be a hardware/software issue. a simple USB pin being Off.

Tourist
Posts: 17

Re: External microphone not recognize by HERO8

[ New ]

@fishycomics 

 

Well, the camera's USB port seems to work fine with any other task. It gives power to the camera and it trasnfers data succesfully.

 

The same goes for the adapter regarding power supply.

 

Also there is some resistance when plugging the microphone in the adapter, so I guess the pins make contact.

 

What else can I check?

Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

@costasathan  My Hero 5, 6, and 7 all did that.  there is not a single thing to do.  you may need to contact gopro for a camera replacement.

Tourist
Posts: 17

Re: External microphone not recognize by HERO8

[ New ]

@fishycomics 

 

What did they do exactly?

Tourist
Posts: 17

Re: External microphone not recognize by HERO8

[ New ]

New info about the problem.

 

I connected the microphone to a HERO2. The microphone works fine, both channels.

 

I then connected the mic to the adapter and through it to the HERO8. The camera does not record any sound. In other words the internal mic gets deactivated.

 

Any idea if this is an adapter or a camera issue?

 

 

Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

camera should recognise the port, if you see the standard in there and no sound then rephrain from using quick capture. if the port is N/A then get to gopro.

Tourist
Posts: 17

Re: External microphone not recognize by HERO8

[ New ]

Well, here is how things are going:

I disconnected the external power source and inserted the battery. The GoPro recognized the microphone.

 

So is it impossible to use it without a battery and with an external mic at the same time or is there a workaround?

Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

I knoticed you have another thread,  so let me clear this up then.

 

1 gopro with a External power source.

2 Olympus M51S mic

 

  works. 

 

 you can not record while charge, but you are saying your mic does not work while  using a external powersource?

 

Tourist
Posts: 17

Re: External microphone not recognize by HERO8

[ New ]

@fishycomics 

 

The mic isn't recognized when the camera is powered by an external source and the battery is removed. At the same time it deactivates the internal mic and the camera is not recording any sound at all.

 

When I installed the battery and disconnected the powerbank the mic was available through the Audio Input menu. I chose Standard Mic+. I shot a short video and both channels worked fine.

 

I haven't tried to test the mic with both the battery installled and the powerbank connected.

Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

Work on that and see what happens?   Question are you using  the gopro app wireless connect  by any chance?

 

Tourist
Posts: 17

Re: External microphone not recognize by HERO8

[ New ]

Before answering I want to add my last test:

I installed the battery and at the same time I connected the external power source. Again the microphone became unavailble in the menu. So, whenever the external power is connected the mic is unavailable regardless if the battery is installed or not.

 

By the way I was able to capture a video while the battery was charging from the powerbank. The internal mic was again deactivated and the camera was not recording any sound.

 

 

About your question:

I have installed the GoPro App. I did it when I turned on the camera for the first time. Actually it failed to connect to the app at first, but it succeeded when I manually updated the firmware from v1.00 to v1.60.

Since then I have turned wireless connections off from the camera's menu and I haven't used the app again.

Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

running out if ends as I am heading out

 

Tourist
Posts: 17

Re: External microphone not recognize by HERO8

[ New ]

@fishycomics 

OK! I watched the stream and I see that the order you do things makes a difference.

 

I turned the camera on powered by the powerbank, without its battery installed, and then I inserted the mic in the adapter. The mic appeared in the menu. If the mic is already plugged in the adapter then it is not recognized after the camera turns on.

 

That happens only when an external power source is used, regardless if the battery is isntalled or not. (Although maybe just one time the camera recognized the mic when it turned on and had both the battery installed and the powerbank connected. I'm writing this without being 100% sure, because I couldn't reproduce it another time.)

 

If the GoPro has no external powersources connected and it operates only powered from its battery then the mic gets instantly reognized when the camera turns on

 

If you find a workaround let me know! Thank you very much for your time and your support

 

Maybe GoPro should fix this by a firmware update if that's possible (and I think it is). Can we notify GoPro for problems in order for them to try and fix them? If yes who should we notify?

 

 

Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

Use the feedback,  Gopro is funny one person has it, another does not.  guess I have to compar this to a DJI and no one cares ina gopro place Lol.     find a combination of  ways and stick to that.

Adventurer
Posts: 13,891

Re: External microphone not recognize by HERO8

[ New ]

Use th feed back one

Tourist
Posts: 17

Re: External microphone not recognized by HERO8

[ New ]

I will send them a message using the feedback form.

 

For now I think the only solution is to connect the mic to the adapter after turning on the camera.

 

By the way, again thanks for your time and help.