Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Hiker
Posts: 18

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

GoPro, 

 

You need to tell your customers that this is a BIG PROBLEM. So many people are losing precious moments and memories, or footage for their livelihood, because you won't tell people that this is a problem and to stop using QuickCapture with external mics. CMON!

Highlighted
Adventurer
Posts: 12,091

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

Yes gopro can simply make it a note on this home page  never gonna happen.

Highlighted
Tourist
Posts: 7

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

Frustratingly still an issue - any ideas on fix / updated firmware?

Highlighted
Adventurer
Posts: 12,091

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

on here there is a reminder , no firmware for the Hero 5 cameras or on the app sorry its called Futurefirmwre in themaking yet to see it by October  

Highlighted
Tourist
Posts: 7

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

Has anyone had a chance to try v02.50 firmware to see if this issue is resolved?

Highlighted
Tourist
Posts: 5

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

I've just tried this with firmware v2.51 and wifi disabled (apparently it could have something to do) and the first capture works, it records the audio from the external mic, but if I try a second recording it stops working...

 

Highlighted
Tourist
Posts: 7

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

Smiley Sad

Highlighted
Tourist
Posts: 5

Re: External Mic Not Recording Audio with HERO5 Black when using Quick Capture

I know... I don't know how to deal with this and don't understand how GoPro is taking so long to fix it. I consider this a basic feature, we just want to record the audio...

I'm even thinking about downgrading the firmware or something like that....