04-12-2017 05:35 AM
I have tested a Rode VideoMicro and multiple other mics and have the same issue. I have the GoPro audio adapter attached, and it records audio fine with any mic when turning the camera on and pressing record, however, audio WILL NOT record when using Quick Capture. So when I press the record button, it will record video but not audio. I have a Hero 5 with v2.0 firmware.
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07-17-2018 10:48 AM
Which type of external microphone do you use with your HERO5 Session camera? One way to be able to use the QuikCapture button (shutter button) when using the Pro Mic Adapter is to use a powered microphone. For more information on this, you can check this link: https://gopro.com/help/articles/block/HERO5-Black-External-Microphone-Information .
We also have a list of recommended external microphones here: https://gopro.com/help/articles/question_answer/External-Microphone-Recommendations
Hope this helps.
04-17-2017 07:12 PM
I ended up downgrading to v1.50 of the firmware. It now works as expected.
04-17-2017 07:16 PM
04-18-2017 01:31 AM
gopro quikcapture with a promic lost the 1st five seconds on earlier firmware, so now you lost it all on fw 2.0 my rode is home and I am sure I did a few runs with fw 2.0 and did not come across this so let me wait andsee on my.
05-02-2017 05:17 PM - edited 05-02-2017 05:17 PM
I am in the talks with gopro about the sound and I have a list of troubles, but they have troubles gettingby the first one. samples given and more needed.
05-26-2017 01:33 PM
UPDATE: Someone deleted my first attempt to update this thread so here goes again.
When I first noticed that my Hero5 wasn't recording audio through an external mic with QuickCapture, I contacted GoPro and helped them troubleshoot the issue for weeks. I sent them detailed information, as well as video/audio samples with multiple mics. They told me to send them the GoPro so they could check it out themselves.
Great, but I didn't want to be out of a GoPro for long so they agreed to ship me a replacement GoPro as soon as they can see that my item has shipped. I waited a few weeks because I needed it for a wedding but the label was still good until the 25th of May. When I tried to ship it out on the 22nd, FedEx wouldn't take the package because it was expriing soon. No big deal, I'll just call GoPro and get a new shipping label and RMA.
Call them back (it takes on average 45 minutes to get through to a person btw) and they send me a new shipping label and RMA. All sounds good, right? They also promise me again to send a replacement unit once they can verify shipping instead of waiting for it to be received at the warehouse. I'm thinking, they are helping me since I helped them.
Ship the package and call them back in a couple days to see if my replacement was sent. Tech support says no, and that they would have to wait til they receive my GoPro. I tell him everything above and that you guys promised to ship me a replacement sooner since, you know, I've been helping you for many weeks now trying to fix an issue with YOUR product. I tell tech a have emails verifying everything and can forward to him.
He says that wasn't necessary since he found out a supervisor denied the previous requests to have my replacement sent out once shipping was verified. I argue a bit, and then he says, get this, "You can't prove anyone here told you we would send out a replacement before our warehouse receives it!" I remind him that he told me that a supervisor denied this imaginary request, right? He hangs up on me.
I call back and get a reasonable tech who tells me she will send out a replacement now. Great, thats all I wanted. Asked if she would send me something in writing or a tracking # to prove I was getting something. She says, of course.
No email. No tracking.
The next day, replacement GoPro magically arrives. Super quick considering no one from GoPro sent me tracking info. But who cares at this point, right? I got a GoPro back. (Tracking email comes later that day after GoPro arrives)
And guess what. New GoPro has same issue. Of course it does. When recording with camera already on, audio from external mic works fine. When doing the same thing through Quick Capture, DOES NOT RECORD AUDIO.
Back to square one.
05-26-2017 05:15 PM
Welcome to the real world my friend. its back and foruth a thousand times. I jsut talked to a friend and they simply use their phone. could not agree more.
A lot I can say, not worth wasting a breath . on deaf ears with audio and gopro.