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%3CLINGO-SUB%20id%3D%22lingo-sub-385159%22%20slang%3D%22es-ES%22%3EThis%20GoPro%20ripping%20off%20water%20resistance%20...%20%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-385159%22%20slang%3D%22es-ES%22%3E%3CP%3E%3CSPAN%3EA%20GoPro%207%2C%20of%203%20months%20of%20use%2C%20breaks%20down%2C%20the%20screen%20turns%20on%20and%20off%20continuously%2C%20the%20buttons%20do%20not%20work%2C%20the%20photos%20I%20make%20salts%20with%20distorted%20colors.%20I%20take%20it%20to%20my%20shop%20in%20Las%20Palmas%20de%20Gran%20Canaria%20(Dukephotography)%2C%20which%20sends%20it%20to%20the%20SAT%20Info%20Servi%20Canarias%20SL%2C%20and%20they%20answer%20that%20it%20has%20broken%20down%2C%20!!!%20Because%20water%20has%20entered%20%C2%A1%C2%A1%C2%A1%C2%A1%2C%20a%20camera%20that%20has%20NEVER%20touched%20the%20water.%20I%20think%20it%20is%20an%20authentic%20scam%2C%20because%20they%20tell%20me%20that%20it%20is%20not%20covered%20by%20the%20guarantee%20%3F%3F%3F%3F%2C%20because%20salt%20water%20has%20entered%20...%20and%20they%20ask%20me%20%E2%82%AC%20250%20to%20repair%20it%20....%20I%20plan%20to%20denounce%20them%20to%20the%20Consumer%2C%20because%20the%20only%20thing%20that%20can%20be%2C%20is%20or%20that%20they%20teach%20me%20another%20camera%2C%20not%20mine%2C%20or%20the%20SAT%20with%20bad%20faith%2C%20has%20put%20maliciously%2C%20go%20out%20on%20the%20board%20of%20a%20little%20door%2C%20that%20of%20the%20miniHDMI%2C%20that%20NOT%20THE%20I%20HAVE%20OPEN%20EVER.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20would%20like%20to%20know%20if%20there%20is%20any%20sneak%20dampness%2C%20that%20changes%20color%20if%20the%20interior%20has%20been%20wet%2C%20as%20do%20the%20iPhone.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20do%20not%20trust%20a%20technician%20who%20tells%20me%20that%20water%20has%20entered%20because%20I%20closed%20the%20lid%20badly%20.....%20But%20if%20I%20have%20never%20touched%20her%2C%20nevertheless%20she%20shows%20me%20saltpeter%20on%20the%20edges%20...%20Very%2C%20very%20serious%20issue%20for%20the%20credibility%20of%20GoPro%20.....%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%3EHumberto%20Iess%20Las%20Palmas%20de%20Gran%20Canaria%2C%20Spain%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-385159%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-385168%22%20slang%3D%22en-US%22%3ERe%3A%20Esta%20GoPro%20estafando%20con%20la%20resistencia%20al%20agua...%20%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-385168%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79156%22%20target%3D%22_blank%22%3E%40forane%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGoPro%20does%20not%20have%20repair%20options.%3C%2FP%3E%0A%0A%3CP%3ELet%20our%20Support%20Team%20help%20you%20with%20this.%3C%2FP%3E%0A%0A%3CP%3EPlease%20reach%20out%20to%20them%20by%20phone%20or%20chat%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3CBR%20%2F%3E%20Ej%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-385170%22%20slang%3D%22en-US%22%3ERe%3A%20Esta%20GoPro%20estafando%20con%20la%20resistencia%20al%20agua...%20%3F%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-385170%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20you%20gave%20your%20camera%20to%20a%20camera%20repair%20shop%20who%20sent%20it%20to%20someone%20else%20who%20isn't%20even%20associated%20with%20GoPro%20and%20they%20told%20you%20salt%20water%20entered%20your%20camera....%26nbsp%3B%20So%20this%20sounds%20like%20an%20issue%20between%20you%20and%20your%20camera%20shop.%26nbsp%3B%20GoPro%20didn't%20tell%20you%20they%20wouldn't%20replace%20or%20fix%20your%20camera%20as%20you%20never%20contacted%20them.%26nbsp%3B%20Also%20GoPro%20don't%20have%20a%20repair%20center%2C%20the%20time%20and%20expense%20of%20repairing%20a%20camera%20costs%20more%20than%20simply%20replacing%20the%20camera.%26nbsp%3B%20It%20sounds%20like%20you%20had%20bad%20feedback%20from%20this%20camera%20shop.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EYou%20should%20probably%20try%20contacting%20GoPro%20support%20directly%20and%20seeing%20if%20they%20can%20offer%20you%20any%20assistance.%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_self%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20norefer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Reply
Tourist
Posts: 8

Esta GoPro estafando con la resistencia al agua... ??

Una GoPro 7, de 3 meses de uso, se estropea, la pantalla se enciende y apaga continuamente, los botones no funcionan, las fotos que hago sales con colores distorsionados. La llevo a mi tienda en Las Palmas de Gran Canaria (Dukefotografia), que la envia al SAT Info Servi Canarias S.L., y me contestan que se ha estropeado, !!! Porque le ha entrado agua ¡¡¡, una cámara que NUNCA ha tocado el agua. Creo que es una autética estafa, pues me dicen que no esta cubierta por la garantía ????, porque le ha entrado agua salada..... y me piden 250€ por repararla.... pienso denunciarlos al Consumidor, pues lo único que puede ser, es ó que me enseñan otra cámafa, no la mía, ó el SAT con mala fe, ha puesto malintencionadamente, sal en la junta de  una puertita, la del miniHDMI, que NO LA HE ABUERTO NUNCA.

 

Me gustaría saber si hay algun chivato de la humedad, que cambie de color si se ha mojado el interior, como tienen los iPhone.

 

No me fio, de un técnici que me dice que le ha entrado agua porque cerré mal la tapa..... Pero si nunca la he ticado, sin embargo me enseña salitre en los bordes.... Tema muy, pero que muy grave para la credibilidad de GoPro.....

 

Humberto Iess Las Palmas de Gran Canaria, España

GoPro
Posts: 9,513

Re: Esta GoPro estafando con la resistencia al agua... ??

Hi @forane

 

GoPro does not have repair options.

Let our Support Team help you with this.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!
Ej

Nomad
Posts: 1,004

Re: Esta GoPro estafando con la resistencia al agua... ??

So you gave your camera to a camera repair shop who sent it to someone else who isn't even associated with GoPro and they told you salt water entered your camera....  So this sounds like an issue between you and your camera shop.  GoPro didn't tell you they wouldn't replace or fix your camera as you never contacted them.  Also GoPro don't have a repair center, the time and expense of repairing a camera costs more than simply replacing the camera.  It sounds like you had bad feedback from this camera shop.

 

You should probably try contacting GoPro support directly and seeing if they can offer you any assistance.  

https://gopro.com/help/ContactUs 

Tourist
Posts: 8

Re: Esta GoPro estafando con la resistencia al agua... ??

I buy the camera in a store, and it is sent to an official GoPro SAT in the Canary Islands, this SAT after seeing my camera responds to my store that the fault is not covered by GoPro. I guess this SAT from the Canary Islands is an official GoPro, but it is the one that sends my shop the damaged GoPro and they tell me that it is an official GoPro service. My relationship is with the store that I buy, not with GoPro because there are no GoPro stores in the Canary Islands. What is it, helplessness? , so do not sell GoPro in the Canary Islands. Regrettable. and my relationship with my store was excellent, until this problem with GoPro 7, I spent almost € 20,000 on it, and after this bad treatment I will not spend more.

Tourist
Posts: 8

Re: Esta GoPro estafando con la resistencia al agua... ??

Llamare por telefono y vere que respuesta me da....Gracias por contestar

Tourist
Posts: 8

Re: Esta GoPro estafando con la resistencia al agua... ??

Llamare el Lunes, ahora esta cerrado. Realmente el servicio técnico de GoPro en Las Palmas de Gran Canaria, son unos auténticos piratas, y esto lo denunciaré a consumo. Una cámara que nunca ha tocado el agua salada, y se estropea a los 3 meses y me dices que se ha mojado....y no lo cubre la garantía, que si la quiero arreglar son 250€..... ya tengo mi edad para estar soportando estupideces y hacerme perder el tiempo. La prisa en la sustitución que pedía a mi tienda, DukeFotografia, es que en 2 semanas me voy de viaje vacacional a Panama y queria llevar mi GoPro7. Precisamente la compre hace unos 4 meses para un viaje a Peru con mi familia. Esta cámara se utiliza solo en mis viajes. Ademas tengo una GoPro 5 y una 3+.. Pero lo que esta ocurriendo con mi ultima GoPro me tiene muy enfadado. Un saludo Humberto Iess

Tourist
Posts: 8

Re: Esta GoPro estafando con la resistencia al agua... ??

No es asi, la lleve a la tienda que compré la camara, y esta tienda la envio al Servicio Tecnico de GoPro en Las Palmas. Su contestacion fue la que he dicho, tiene agua marina en su interior y queda fuera de garantia, si la quiero reparar, debo pagar 250€. Yo no tengo ni idea del circuito de reparar o cambiar las GoPro defectuosas en Canarias, simplemente compre una GoPro en una tienda que tenia GoPro7 oficial, y cuando se estropea se las llevo a ellos, a donde se envia la camara, no lo se. El lunes llamare a Support de GoPro. Gracias

Explorer
Posts: 11,678

Re: Esta GoPro estafando con la resistencia al agua... ??

You keep insisting that you took the camera to a GoPro technical center. GoPro has no such place. GoPro has re-sellers, but they DO NOT do repairs. GoPro has NEVER done repairs. Just because someone sells the camera, it does not make them technical experts of GoPro products.