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Reply
Sightseer
Posts: 1
Accepted Solution

Error durante la acctualizacion 5sessions

Durante la actualizacion de la camara me a salido error acpntinuacion esta imagen en display 🚫➡️📸 y no me deja ni enlazar ni apagar ni nada

Accepted Solutions
Highlighted
GoPro
Posts: 8,509

Re: Error durante la acctualizacion 5sessions

 

Hi @greencreek66458

 

 

I'm sorry to hear that you're having some trouble with your camera getting stuck while trying to update. Please follow these steps to resolve the issue:

  1. Hold down the top SHUTTER button for 8-10 seconds to reset the camera. The camera will indicate that it's RESETTING and the process will turn both the camera and Wi-Fi off.    
  2. Wait ≈10 seconds to allow the camera to fully turn off, and ensure that the reset process is complete. 
  3. Press the SHUTTER button once to attempt to initiate the update.  
    • NOTE: The update process may take ≈10 seconds to initiate. DO NOT remove the camera's SD card while the unit is ON, updating, frozen, or if you're unsure of what the camera is doing.
  4. If the update doesn't start after pressing the SHUTTER button, hold down the SHUTTER button for 8-10 seconds (to reset the camera again).
  5. Wait ≈10 seconds to allow the camera to fully turn off, and ensure that the reset process is complete.
  6. It is now okay to remove the SD card; remove the SD card from the camera.
  7. Reformat the card using your computer (Windows | Mac), then place the UPDATE folder back on the card.    
  8. Insert the SD card into camera; the update should automatically initiate in 8-10 seconds. 

I hope this troubleshooting gets you back up and running with a working camera. 

Let us know how it goes.

 

Regards,

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 8,509

Re: Error durante la acctualizacion 5sessions

 

Hi @greencreek66458

 

 

I'm sorry to hear that you're having some trouble with your camera getting stuck while trying to update. Please follow these steps to resolve the issue:

  1. Hold down the top SHUTTER button for 8-10 seconds to reset the camera. The camera will indicate that it's RESETTING and the process will turn both the camera and Wi-Fi off.    
  2. Wait ≈10 seconds to allow the camera to fully turn off, and ensure that the reset process is complete. 
  3. Press the SHUTTER button once to attempt to initiate the update.  
    • NOTE: The update process may take ≈10 seconds to initiate. DO NOT remove the camera's SD card while the unit is ON, updating, frozen, or if you're unsure of what the camera is doing.
  4. If the update doesn't start after pressing the SHUTTER button, hold down the SHUTTER button for 8-10 seconds (to reset the camera again).
  5. Wait ≈10 seconds to allow the camera to fully turn off, and ensure that the reset process is complete.
  6. It is now okay to remove the SD card; remove the SD card from the camera.
  7. Reformat the card using your computer (Windows | Mac), then place the UPDATE folder back on the card.    
  8. Insert the SD card into camera; the update should automatically initiate in 8-10 seconds. 

I hope this troubleshooting gets you back up and running with a working camera. 

Let us know how it goes.

 

Regards,

Ej