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Hiker
Posts: 9

Re: Error Tarj SD GoPro Hero 5 Black

Hi dear Mariustanya

 

Today the new SD Extreme has finally arrived.
But unfortunately it keeps throwing the same SD error as before.
I attach a photo of the purchased SD card and I will also try to attach a small video with the error that I do not know if I will allow it to be attached.
If I can not put the video I upload it to youtube and put the link.

IMG_20200528_195954.jpg
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Hiker
Posts: 9

Re: Error Tarj SD GoPro Hero 5 Black


@mariustanya  ha escrito:

It could be that the camera is already on the latest firmware, @superpike34121. But even if this is the case, we still suggest a manual update (not update via Quik for desktop or GoPro App) as this will clear any possible error with the current installation. 


Well here i try to put in the video

 

This is the link

 

https://youtu.be/NMtOPU8YFwM

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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GoPro
Posts: 15,175

Re: Error Tarj SD GoPro Hero 5 Black

Hi @superpike34121

 

If you haven't yet, please run a manual update using the recommended SD card.

Should it still be the same, please reach out to our Support Team to have this checked further.

Please let them know of the troubleshooting steps taken.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.
 

 

Thanks!

Ej

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Hiker
Posts: 9

Re: Error Tarj SD GoPro Hero 5 Black


@aragon1006  ha escrito:

Hi @superpike34121

 

If you haven't yet, please run a manual update using the recommended SD card.

Should it still be the same, please reach out to our Support Team to have this checked further.

Please let them know of the troubleshooting steps taken.

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.
 

 

Thanks!

Ej


 

 

 

Hello, thanks for answering

 

But I can't perform the update since it doesn't recognize the SD card

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GoPro
Posts: 6,802

Re: Error Tarj SD GoPro Hero 5 Black

@superpike34121, if the issue persists after going through the suggested troubleshooting steps, our Support team will be able to assist you with the next steps. You may reach out to them through https://gopro.com/help/ContactUs to initiate a callback request or chat with one of the representatives. Please let them know about the steps already taken.

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Hiker
Posts: 9

Re: Error Tarj SD GoPro Hero 5 Black

Para que quede constancia del final de mi historia, la unica VERGONZOSA solucion que me han ofrecido es que me compre una cámara nueva con un codigo de descuento ya que gopro no hace reparaciones de cámaras. Dicho sea de paso en este momento la oferta que hace gopro por la hero8 a 399 me sale mas barate que con el codigo de descuento.

 

Cuando te compras la Ferrari de las camaras (y pagas el precio de una Ferrari) esperas un servicio a la altura de Ferrari.

De lo contrario mas me vale comprar una action cam por el 20% del valor de una gopro y cambiar cada vez que se rompa.

 

Igualmente agradezco al personal (que no son los dueños) y muy amablemente me han atendido.