05-03-2020 03:41 AM
Mi camara arroja este mensaje de error "Error Tarj SD" en rojo sobre la pantalla principal y a pesar de haber:
-Formateado la SD con el computadro
-Formateado la SD con la GoPro
-Cambiado por varias otras SD (SI que funcionan en otra Action Cam)
-Reseteado la GoPro a Fabrica
Pero ninguno de los procesos ha dado resultado positivi.
Al encender la camara aparece a los pocos segundos este mesaje de error.
Por favor necesito ayuda para encontrar una solucion.
0034 693 73 76 73
05-03-2020 07:28 AM
Hello, @superpike34121. Which SD cards have you tried? The brand name, type, and capacity will be helpful information. Has your camera been getting this error since you got it? Is the camera updated to the latest firmware?
Getting the error message show means that your camera can't properly communicate with the SD card. These tips will help resolve the issue.
05-03-2020 08:03 AM
Hi dear friend Mariustanya
I ask in any on yours questions
___Which SD cards have you tried? The brand name, type, and capacity will be helpful information.
I attach 4 pictures with the SD cards Used.
___Has your camera been getting this error since you got it?
No, at the beginning it worked perfectly, even with some of these sd cards
___Is the camera updated to the latest firmware?
And no, is not updated to the latest firmware, I don't know how to update the firmware
05-03-2020 08:17 AM
I appreciate the quick response, @superpike34121. Thank you for attaching photos of the SD cards. We confirm that the SD cards you are using are not recommended for the HERO5 Black camera.
We suggest using one of the cards on this list for the camera to continue working smoothly. These cards may have worked initially but because they are not compatible with the camera, they ended up not being recognized eventually.
Once you have a recommended card, you can perform the firmware update following these steps.
05-03-2020 11:11 AM
Hello, thank you very much for your fast response.
I have already ordered a new Micro SD card according to your recommendations and while I wait for it to arrive in the mail I have tried to update the firmware through the GoPro Quick application, but despite having reset the camera to the factory settings, and to confirm who has recognized and confirmed that it is a Hero5 Black, no probable update appears for it.
What can happen ?
Thanks So Much
05-03-2020 12:01 PM
It could be that the camera is already on the latest firmware, @superpike34121. But even if this is the case, we still suggest a manual update (not update via Quik for desktop or GoPro App) as this will clear any possible error with the current installation.