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Sightseer
Posts: 2

Erro cartão SD GoPro Hero 5 Black

Boa tarde, tenho um problema na minha GoPro Hero 5 Black. O que acontece é que a camera grava pouco tempo, apenas cerca de 1/2 minutos e depois dá erro do cartão SD. Já realizei todos os procedimentos vistos no site e continuo com o mesmo erro.

Obrigado, Boa tarde.

Highlighted
GoPro
Posts: 7,743

Re: Erro cartão SD GoPro Hero 5 Black

Hello @nonex17.

 

Which SD card are you using? 

 

If you’re experiencing either an ‘SD ERR’ or ‘NO SD’ message on your camera’s LCD screen, this means that your camera can't properly communicate with the SD card.  Here are some steps you can take to resolve the issue: 

Please note: Ensure that you back up any pictures and/or videos before you proceed any further to prevent loss of footage.

If you are seeing 'SD ERR' or 'SD ERROR'

  1. Make sure that the SD card is fully inserted in the camera.
  2. Please enter the Settings menu and select the trash can icon to Delete All/Format your SD card. You can also format the SD card using the GoPro App or your Mac / Windows computer. This will wipe the SD card clean of all data including any potential issues that may have been causing the error. Exit your settings menu and the camera should return to a normal display. 
  3. If after performing the troubleshooting above, you see this error after recording in a high-resolution or -frame rate mode, it's likely that your SD card is unable to keep up with the camera's output. For further validation, please try a secondary card from our Recommended List for the best performance.

If all else fails, please reach out to our Support Team for further assistance.

They are available by phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!
Ej

 

Sightseer
Posts: 2

Re: Erro cartão SD GoPro Hero 5 Black

I use this SD Card:
SanDisk Ultra
32GB
micro sd HC1
GoPro
Posts: 7,743

Re: Erro cartão SD GoPro Hero 5 Black

Hi @nonex17

 

The SandDisk Ultra is not recommended for GoPro cameras.

Please make sure to use one of the cards listed here.

Let us know how it goes.

 

Thanks!

Ej