- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-12-2019 02:42 PM
Epically upset SD Card is empty :/
[ New ]- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-12-2019 03:17 PM
Re: Epically upset SD Card is empty :/
[ New ]Hello @snowintheoc. Sorry to hear about what happened? We'd like to gather more information so we can help better. Was it the first time you used the camera? Have you been able to update it to the latest firmware prior to bringing it with you on th ecruise? Which SD card are you using? The brand, capacity and classification will be helpful. We hope to hear back from you. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-12-2019 07:02 PM
Re: Epically upset SD Card is empty :/
[ New ]Isn't that a terrible feeling? Par for the couse for GoPros these days. I know the feeling. Gopro HERO7 Balck fails to record constantly for no good reason.
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-13-2019 10:18 AM
Re: Epically upset SD Card is empty :/
[ New ]Hello @bwx232
If you continue to get errors after trying the suggested steps, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs
Thanks!
Ej
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Email to a Friend
- Report Inappropriate Content
09-13-2019 10:32 AM
Re: Epically upset SD Card is empty :/
[ New ]I am sorry to hear this and All we can do now is talk about it.The ship has metal dectectors, and hope the card was safe enough which they are to pass each time. Firmware is not the issue. Before you do anything, like said the card we can talk about if we knew more about, and you said you used a recovered program to see older files, that leads to either a camera failure and or card issue. when you are settled down and calm maybe the mods can help further. Priceless memories I have had a 1Tb drive lost most my cruise clips, and lucky a recovery program got back 50% of them of an older drive I used. then nothing. again sorry to hear and hope gopro can do good?