09-12-2019 02:42 PM
09-12-2019 03:17 PM
Hello @snowintheoc. Sorry to hear about what happened? We'd like to gather more information so we can help better. Was it the first time you used the camera? Have you been able to update it to the latest firmware prior to bringing it with you on th ecruise? Which SD card are you using? The brand, capacity and classification will be helpful. We hope to hear back from you. Thanks!
09-13-2019 10:18 AM
09-13-2019 10:32 AM
I am sorry to hear this and All we can do now is talk about it.The ship has metal dectectors, and hope the card was safe enough which they are to pass each time. Firmware is not the issue. Before you do anything, like said the card we can talk about if we knew more about, and you said you used a recovered program to see older files, that leads to either a camera failure and or card issue. when you are settled down and calm maybe the mods can help further. Priceless memories I have had a 1Tb drive lost most my cruise clips, and lucky a recovery program got back 50% of them of an older drive I used. then nothing. again sorry to hear and hope gopro can do good?