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Reply
Tourist
Posts: 3
Accepted Solution

Entro agua en mi Gopro hero 5 black

Buenas a todos, sin apenas uso, y con un baño en una piscina comunitaria de unos 10 minutos, me doy cuenta que al cambiar la bateria, la camara tiene gotas de agua en su interior, y a partir de ahi deja de funcionar. El servicio técnico me dice que, con las fotos que les mando, que es porque ha entrado agua, suponiendo que es una camara water proof de hasta 10metros no se hacen cargo del problema. He visto que no soy el unico que le ha pasado esto, es mas, es un caso bastante generalizado, incluso en la nueva go pro hero 6. La solución que me dan es que la envie y me hacen un descuento en otra nueva del 40%. Obviamente no quiero mas de GoPro, primero, por no reconocer un defecto en su producto y segundo por la solución que me han dado. El precio que se paga por estas camaras y su manera de resolver los problemas por su parte no están a la misma altura.

 

Un saludo.


Accepted Solutions
GoPro
Posts: 10,603

Re: Entro agua en mi Gopro hero 5 black

 

Hi @tatoflis

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

In most cases, water damage results from product misuse and accidents that being said we still try and help out our customers the best way we can.

Please continue to work with our Support Team regarding your case.

 

Best regards,

Ej

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All Replies
GoPro
Posts: 10,603

Re: Entro agua en mi Gopro hero 5 black

 

Hi @tatoflis

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing. 

In most cases, water damage results from product misuse and accidents that being said we still try and help out our customers the best way we can.

Please continue to work with our Support Team regarding your case.

 

Best regards,

Ej

Tourist
Posts: 3

Re: Entro agua en mi Gopro hero 5 black

Buenas tardes, a mí me ha ocurrido lo mismo. Compré. La GoPro black Hero 5 en enero y la he usado poco y cuando la he sumergido en la piscina he notado que la pantalla muestra unas líneas de colores. Al abrirla he visto que le entró agua . Ya pasó 8 meses desde que la compre y no sé si tiene garantia. Sabéis que puedo hacer?
Tourist
Posts: 3

Re: Entro agua en mi Gopro hero 5 black

Pues según ellos es un problema del usuario, que no sabe cerrar la tapa, y ya con eso te lo comes con patatas y no se hacen cargo de la garantía.
Una pena por parte de GoPro, adiós GoPro Bienvenido Xiami YI 4k
Tourist
Posts: 3

Re: Entro agua en mi Gopro hero 5 black

Pues es algo que siempre he verificado antes de sumergirla. Está claro que sí no la cerramos bien entraría agua y sería culpa mía. Pero si es un fallo de fabricación deberían cubrirlo en la garantía..
Tourist
Posts: 3

Re: Entro agua en mi Gopro hero 5 black

Llama al servicio técnico y prueba a ver... Pero vamos, que está claro que es un fallo generalizado y no se quieren hacer cargo de ello, poniendo cualquier disculpa...
Tourist
Posts: 3

Re: Entro agua en mi Gopro hero 5 black

Sabes cómo ponerme en contacto con el servicio técnico en España?
GoPro
Posts: 10,603

Re: Entro agua en mi Gopro hero 5 black

 

Hi @foggybeach4231

 

You may reach them via phone or chat:

Spain +34 518 898 656

 

Please take note of their opening hours listed on this link:

https://gopro.com/help/ContactUs

 

Regards,

Ej