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Tourist
Posts: 4

Entro agua a Hero5

Buenas tardes le entra agua a mi cámara Hero5 Black
Le entró una primera vez y desde entonces siempre le entra. Como me pueden ayudar?
GoPro
Posts: 10,603

Re: Entro agua a Hero5

[ Edited ]

 

Hi @maribelelliot

 

Make sure to get it completely dry before trying to charge/power it back on.

 

While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened.

Please coordinate with our Support Team regarding this.

As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help.

You may reach out to them by phone or chat. https://gopro.com/help/ContactUs

 

Regards,

Ej