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Tourist
Posts: 3

Egads...such a lemon my Hero Plus?

I think I've used my Hero Plus maybe two times. Won't power up, won't charge, nada.

 

I decided to power it up recently to document a hummingbird who decided to use my wind chime outside my front door for their nest. This whole process of using my Hero + has been an exercise in futility for this endeavor. So many hours spent trying to get this right.

 

I've read every forum, tried every solution to no avail. Bought a new cable, tried to recharge from USB and utility outlet,. Tried to reset to factory setting...nothing. Can't even get it to turn on let alone charge. No light, no nothing.

 

Fast forward to my sad, old Hero2. Works great. Wish I could send this Plus back but it's been too long. Won't buy another GoPro. :( I have few pennies to spend these days.  I take really good care of all my photo equipment so I'm unclear how this Hero+ is such a fail for me.

GoPro
Posts: 10,250

Re: Egads...such a lemon my Hero Plus?

Hi @annieinsandiego

 

If you have gone over the steps on HERO+ or HERO+ LCD Will Not Power On, you may reach out to our Support Team.

https://gopro.com/help/ContactUs 

 

If you are located in the US, you can take advantage of the TradeUp program.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Egads...such a lemon my Hero Plus?

Thank you...I've tried it all.


New cables, reset steps, etc, etc. to no avail. Very frustrated. I'll use Contact Us for any options. I've only used it twice so I'm not keen on spending money on an upgrade. :(

 

Annie

Tourist
Posts: 3

Re: Egads...such a lemon my Hero Plus?

or maybe not. lol

 

Clicked on https://gopro.com/help/ContactUs 

and got this.

 

Annie

 

 

Screen Shot 2019-04-27 at 8.34.37 PM.png