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Tourist
Posts: 2

Edit Order Before it Ships (Urgent)

Hi there, I recently just placed an order (11/29/19 at 6:30 am PST) - I was wondering if it would be possible to edit it before it is shipped? Specifically, I would like to cancel the screen protector from the shipment (thereby refunding he amount as well):

 

Item # AJPTC-001
 
Tempered Glass Lens + Screen Protectors
 
(10)
1
 
$19.99 USD
 
$19.99 USD

 

 

I would like everything else to remain. As of now, I have not yet received an order confirmation so I cannot provide an order number. 

 

Thank you,

Varun Nagendra

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GoPro
Posts: 15,175

Re: Edit Order Before it Ships (Urgent)

Hi @varunvisuals

 

It will be best to have this checked with our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Edit Order Before it Ships (Urgent)

Thank you - one more quick question: I am trying to apply my student discount 20% coupon to my GoPro Hero 8 Black bundle and while it says coupon accepted, the price is not changing at all. I am given a total of $385.34 after sales tax, both before AND after the promo code is entered. Is this correct? 

 

If not, how can this be fixed? And if it is correct, what is the full price without the promo code (i.e. for non-students)?

 

Basically, I am trying to figure out whether or not the code was automatically applied bringing my total down from $481.68 TO $385.34, or whether my price should be going down FROM $385.34 to $308.27??

Highlighted
GoPro
Posts: 15,175

Re: Edit Order Before it Ships (Urgent)

Hi @varunvisuals

 

Please note that promotions are non-stackable.

See https://gopro.com/en/us/legal/hero8-black-holiday-bundle/ for reference.

 

Thanks!
Ej