Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-239895%22%20slang%3D%22en-US%22%3EEcran%20noir%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-239895%22%20slang%3D%22en-US%22%3EBonjour%2C%3CBR%20%2F%3EJ'ai%20utilis%C3%A9%20ma%20gopro%20hero%205%20normalement.%3CBR%20%2F%3EJai%20voulu%20la%20rallumer%20et%20la%20l'ecran%20arri%C3%A8re%20est%20tour%20noir%20je%20ne%20voit%20plus%20l'image.%20Lorsque%20je%20connecte%20la%20go%20pro%20a%20mon%20t%C3%A9l%C3%A9phone%20je%20vois%20l'image%20apparaitre%20sur%20mon%20t%C3%A9l%C3%A9phone%20mais%20pas%20sur%20l'%C3%A9cran%20de%20la%20gopro.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-239895%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-239910%22%20slang%3D%22en-US%22%3ERe%3A%20Ecran%20noir%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-239910%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75403%22%20target%3D%22_blank%22%3E%40redgorge61626%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EYou%20may%20try%20to%20navigate%20using%20the%20front%20screen%20and%20reset%20the%20camera.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20that%20won't%20work%20try%20to%20install%20a%20new%20firmware%20manually.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DbwU5S0xiPx8%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DbwU5S0xiPx8%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-240030%22%20slang%3D%22en-US%22%3ERe%3A%20Ecran%20noir%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-240030%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75403%22%20target%3D%22_blank%22%3E%40redgorge61626%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20you%20are%20unable%20to%20reset%20the%20camera%20using%20the%20front%20LCD%3B%20you%20may%20want%20to%20manually%20update%20the%20software%20of%20your%20camera.%3CBR%20%2F%3E%3CBR%20%2F%3EEven%20if%20the%20camera%20has%20the%20latest%20software%2C%20reinstalling%20the%20camera's%20software%20manually%20can%20resolve%20a%20lot%20of%20system%20issues.%20You%20can%20follow%20the%20instruction%20for%20manually%20updating%20your%20camera%20by%20going%20to%20this%20link%20and%20choosing%20%22UPDATE%20YOUR%20CAMERA%20MANUALLY%22%3A%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2Fhero5%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20hope%20this%20helps.%3CBR%20%2F%3E%3CBR%20%2F%3EV%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Ecran noir

Bonjour,
J'ai utilisé ma gopro hero 5 normalement.
Jai voulu la rallumer et la l'ecran arrière est tour noir je ne voit plus l'image. Lorsque je connecte la go pro a mon téléphone je vois l'image apparaitre sur mon téléphone mais pas sur l'écran de la gopro.

Accepted Solutions
GoPro
Posts: 159

Re: Ecran noir

Hi @redgorge61626,

If you are unable to reset the camera using the front LCD; you may want to manually update the software of your camera.

Even if the camera has the latest software, reinstalling the camera's software manually can resolve a lot of system issues. You can follow the instruction for manually updating your camera by going to this link and choosing "UPDATE YOUR CAMERA MANUALLY":

https://gopro.com/update/hero5

I hope this helps.

V

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: Ecran noir

 

Hi @redgorge61626

 

 

You may try to navigate using the front screen and reset the camera. 

If that won't work try to install a new firmware manually. 

 

https://www.youtube.com/watch?v=bwU5S0xiPx8

 

 

Regards,

-Jay 

GoPro
Posts: 159

Re: Ecran noir

Hi @redgorge61626,

If you are unable to reset the camera using the front LCD; you may want to manually update the software of your camera.

Even if the camera has the latest software, reinstalling the camera's software manually can resolve a lot of system issues. You can follow the instruction for manually updating your camera by going to this link and choosing "UPDATE YOUR CAMERA MANUALLY":

https://gopro.com/update/hero5

I hope this helps.

V