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Sightseer
Posts: 2

Ecra da minha GoPro hero 2018 liga mas fica preto

Boas, tenho uma GoPro hero (2018) e o ecra traseiro liga mas fica em preto e nao consigo aceder a nada nem visualizar nada. alguem me consegue ajudar? ja tentei fazer atualizacao e nada deu. Espero rápida resposta.

GoPro
Posts: 7,377

Re: Ecra da minha GoPro hero 2018 liga mas fica preto

Hello @hugorh86. If you contact our Support team here https://gopro.com/help/ContactUs , they will be able to walk you through the next steps. When you get in touch with them, make sure that your camera is accessible as well as sample pictures/videos showing the issue. Best regards!

Sightseer
Posts: 2

Re: Ecra da minha GoPro hero 2018 liga mas fica preto

nao consigo entrar em contato com o suporte ao cliente, a go pro nao da para ver fotos nem videos no ecra, o ecra frontal trabalha bem porem o traseiro liga os leds em volta mas nao mostra imagem nem consigo aceder a nada como por exemplo definicoes, wifi para conectar a app, etc, etc...

GoPro
Posts: 7,377

Re: Ecra da minha GoPro hero 2018 liga mas fica preto

 

May we know what happens when you connect with Support? If connecting by phone does not work, try initiating a chat conversation. Our Support team would be the only team to help with issues like yours. Please contact them during hours of operation.