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Reply
Sightseer
Posts: 1

ECRAN APERCU NE FONCTIONNE PAS

Bonjour,

 

J'ai une GO PRO HERO 2018 du jour au lendemain l'écran de l'apercu a céssé de fonctionner, l'écran est noire, ca film, le tactile fonctionne, mais je fait tout a l'aveugle, j'arrive même a la connecter à l'iphone et visualiser sur le mobile. Je suis déseperée depuis ma panne je ne sais plus quoi faire, avoir une gopro avec ecran et pas pouvoir voir ce que je filme c'est embettant. MRCI POUR VOTRE AIDE

Adventurer
Posts: 9,302

Re: ECRAN APERCU NE FONCTIONNE PAS

Exactly how and how difficult was the card to put in your camera, most failures are  the card incorrectly inserted to cause a screen failure. I contact the gopro offices not the forum and get your camera  replaced.

GoPro
Posts: 9,584

Re: ECRAN APERCU NE FONCTIONNE PAS

Hello! @cheyene31

 

Please ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.

If it's not the case, a manual update is the next step. Please refer to https://gopro.com/update/

You may also reach out to our Support Team for further assistance.
https://gopro.com/help/ContactUs

 

Thanks!

Ej

Adventurer
Posts: 9,302

Re: ECRAN APERCU NE FONCTIONNE PAS

As what was  just said there is a ribbon people push into and   that causes the loss of the screen.