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Posts: 3

Dual Hero3+ File Chapters are broken.

Only the 1st chapter is able to be viewed or downloaded.


I can see 3 files created 2.1GB in size, however all files have exactly the same filename 3D_R1082.MP4


Will there be a new firmware to address this ? 

I'm currently using HERO3+ Black Edition - v03.03


Please advise




Posts: 3

Re: Dual Hero3+ File Chapters are broken.

UUURG ! Stupid GOPRO !
Its only like that if you browse the files via the usb cable into the camera, if you plug the SD card into a reader you will see all your data.

The follow on file has a name like 3L011082.MP4

So how about a firmware fix for this ? You cant get all the data off the card if you connect a usb cable directly to the camera, you NEED A FSKING CARD READER !
GoPro Community Manager
Posts: 7,012

Re: Dual Hero3+ File Chapters are broken.

If you import your content using Quik for Desktop, it will pull all of the files onto your computer. You don't need a card reader to get them all imported.

Posts: 3

Re: Dual Hero3+ File Chapters are broken.

No GoPro quick does not do that with dual gopros using the USB into the dual backpack. Two camera are show, and when it downloads it only gets 10min of video, the rest is missing.

Since reading your comment I tried connecting one camera via usb, and then it downloaded the entire video. I'm using version

thanks for the workaround