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Sightseer
Posts: 1
Accepted Solution

Dropped my GoPro into water

Hello, I was on my holiday and accidentally dropped my GoPro Hero 5 into the sea without the side close. I’ve tried to turned it on with the new battery but it didn’t work. Is that mean I can’t save it?

Accepted Solutions
GoPro
Posts: 3,863

Re: Dropped my GoPro into water

 

Hi @thirawatk5168

 

Sorry to know that. 

Normally water damage is not covered by standard warranty. 

 

But I would like to suggest to contact GoPro Customer Support they might be able to help. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

Best Regards, 

-Jay 

 

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All Replies
GoPro
Posts: 3,863

Re: Dropped my GoPro into water

 

Hi @thirawatk5168

 

Sorry to know that. 

Normally water damage is not covered by standard warranty. 

 

But I would like to suggest to contact GoPro Customer Support they might be able to help. 

 

They are available via phone or chat: https://gopro.com/help/ContactUs

 

Best Regards, 

-Jay 

 

Adventurer
Posts: 9,884

Re: Dropped my GoPro into water

Sea is brachish to salt water if it was fresh   you had the chance to  dry it and  rice it.   I call gopro see what htey can offer you. sorry you accedently  dropped it....