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Tourist
Posts: 3
Accepted Solution

Drone Karma can't find the camera

I bought Karma with gopro hero5 black. Upgrading to hero 6 black, Karma can't find the camera. Already updated everything and nothing happens. Any suggestion?


Accepted Solutions
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GoPro
Posts: 14,964

Re: Drone Karma can't find the camera

Hi @carloss183

 

Please try the troubleshooting steps on Camera Not Detected On Karma

 

 If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

View solution in original post


All Replies
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GoPro
Posts: 14,964

Re: Drone Karma can't find the camera

Hi @carloss183

 

Please try the troubleshooting steps on Camera Not Detected On Karma

 

 If it's still the same, please reach out to our Support Team.
They are available by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

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Tourist
Posts: 3

Re: Drone Karma can't find the camera

Ok, Thank´s


@carloss183  escreveu:

I bought Karma with gopro hero5 black. Upgrading to hero 6 black, Karma can't find the camera. Already updated everything and nothing happens. Any suggestion?


 

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GoPro
Posts: 12,303

Re: Drone Karma can't find the camera

Have you been able to perform the recommended troubleshooting steps? Let us know how it works out. 

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Tourist
Posts: 3

Re: Drone Karma can't find the camera

Agradeço a atenção. As etapas não deram certo e já estou em contato com o suporte, que por sinal é excelente.

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GoPro
Posts: 12,303

Re: Drone Karma can't find the camera

Good to know that, @carloss183. Please continue working with Support until a resolution is reached. Best regards!