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Tourist
Posts: 7

Downloading video from GoPro Hero3 to iPhone takes forever is this normal!

A clipped video of say 60 seconds will take 15 mins or so. I’m recording at 1080 60fps

Is this just the problem with the older cameras

Thanks
Highlighted
GoPro
Posts: 19,775

Re: Downloading video from GoPro Hero3 to iPhone takes forever is this normal!

Hi @b4ker83

 

What version of the GoPro App are you using?

Do you still have enough storage on your phone?

Is the file already saved on the app before trimming or is it from the camera?


Thanks!

Ej

Highlighted
Tourist
Posts: 7

Re: Downloading video from GoPro Hero3 to iPhone takes forever is this normal!

Hi
I’m using version 7.0.1 Downloaded from the App Store. Is have 80gb free storage on my iPhone and it’s straight from the camera as taking a 30 min video seems like it would take days.
Highlighted
GoPro
Posts: 19,775

Re: Downloading video from GoPro Hero3 to iPhone takes forever is this normal!

Hi @b4ker83

 

What SD card are you using? The brand, model, and capacity will be helpful.

To help isolate the issue, you may also try pairing the camera with another phone.

See if the same is observed.


Thanks!

Ej

Highlighted
Tourist
Posts: 7

Re: Downloading video from GoPro Hero3 to iPhone takes forever is this normal!

Hi

I’m using a Sandisk ultra 64gb Genuine card. My phone is a xs max and I’ve tried a 11 pro and it’s the same. How long should It take?

Thanks
Highlighted
GoPro
Posts: 19,775

Re: Downloading video from GoPro Hero3 to iPhone takes forever is this normal!

Hello @b4ker83

 

Ultra cards are not recommended to be used with GoPro cameras. They may work initially but they are observed to cause issues with the camera eventually. It is best to use one of the recommended cards on the list here:

SD Cards that Work with GoPro Cameras

 

Once you have access to another card, make sure to run a manual update. https://gopro.com/en/us/update/hero3

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs  for further assistance.
 

Thanks!

Ej