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Hiker
Posts: 8
Accepted Solution

Downloading files to mac camera not recognising hero 9 ???

My mac is not recognising the new hero 9 when I plug in usbc , I get usb connected with gopro connect underneath .

My old Hero 7 as soon as you plugged it in and opened in photos and it was showing in the left hand column.

I have nothing coming up anywhere , so only way is to remove sd card and plug into computer , surely this cant be right .

Mac problem or a gopro problem ????


Accepted Solutions
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Tourist
Posts: 3

Re: Downloading files to mac camera not recognising hero 9 ???

Changing to MTP worked for me.

View solution in original post


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Tourist
Posts: 3

Re: Downloading files to mac camera not recognising hero 9 ???

Same issue for me. It isn't recognized on my PC or my MAC. I can hear that it is connected on the PC & it clearly notes that it is in USB connection mode...but it doesn't show up on my available devices/drives.

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Nomad
Posts: 421

Re: Downloading files to mac camera not recognising hero 9 ???

You have to change the setting in connections 

 

Goto connections

USB

Change to MTP 

 

it will then work.

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Hiker
Posts: 8

Re: Downloading files to mac camera not recognising hero 9 ???

Thanks, I sussed it eventually 👍
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Tourist
Posts: 3

Re: Downloading files to mac camera not recognising hero 9 ???

Is this for both the PC & Mac related issues?

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Tourist
Posts: 3

Re: Downloading files to mac camera not recognising hero 9 ???

Well, it should work but my Hero 9 doesn't. Both the Mac and GoPro recognize the connection but the both the file manager and the GoPro Quik app don't show any file at all. If I remove the SD card and connect it to the computer then the the files appear.

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Nomad
Posts: 421

Re: Downloading files to mac camera not recognising hero 9 ???

if you are using mac, use image capture

 

Works a treat

 

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Tourist
Posts: 3

Re: Downloading files to mac camera not recognising hero 9 ???

 


@robindean wrote:

if you are using mac, use image capture

 

Works a treat

 


 

Indeed.. Thank you. I seem to have solved my mistery. The GoPro Quik was detecting my Hero 9 but strangely it was not saying my SD card space, hence always reporting 0% usage when if fact, I had many files in it. Every time I disconnected the USB cable the camera got frozen...

 

I reformatted the card and all is OK now. I can now download the files directly from the camera and it doesn't freeze.

 

Hope this helps.

 

 

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