Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-286479%22%20slang%3D%22en-US%22%3EDont%20charge%20some%20times%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286479%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20just%20yesterday%20buy%20a%20gopro%206%20black%20in%20my%20first%20charging%20the%20battery%20i%20took%20some%20videos%2015%20min%20and%2020%20photos%20its%20normal%20%3F%20In%20muy%20second%20charging%20after%20one%20minute%20the%20led%20light%20is%20getting%20off%20like%20dont%20charge.%20has%20problem%20the%20battery%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-286479%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-286486%22%20slang%3D%22en-US%22%3ERe%3A%20Dont%20charge%20some%20times%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286486%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87723%22%20target%3D%22_blank%22%3E%40quickcreek43546%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMay%20I%20know%20where%20do%20you%20charge%20it%20and%20how%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20using%20other%20cable%20or%20other%20ways%20of%20charging%20the%20camera.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-286487%22%20slang%3D%22en-US%22%3ERe%3A%20Dont%20charge%20some%20times%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286487%22%20slang%3D%22en-US%22%3EI%20charge%20it%20on%20pc%20usb%20and%20in%20wall%20charger%205v.%20I%20tried%20my%20phone%20cable%20first%20samsung%20usb%20type%20c.%20Also%20the%20same%3CBR%20%2F%3EAfter%201min%20the%20led%20getting%20off.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-286488%22%20slang%3D%22en-US%22%3ERe%3A%20Dont%20charge%20some%20times%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286488%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F87723%22%20target%3D%22_blank%22%3E%40quickcreek43546%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20reset%20the%20camera%20and%20check%20if%20that%20will%20work.%3C%2FP%3E%0A%0A%3CP%3EIf%20issue%20persist%20please%20try%20to%20contact%20our%20customer%20support%20team%20via%20phone%20or%20chat.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-286579%22%20slang%3D%22en-US%22%3ERe%3A%20Dont%20charge%20some%20times%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-286579%22%20slang%3D%22en-US%22%3EThanks%20a%20lot%20i%20will%20try%20it!%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 3
Accepted Solution

Dont charge some times

Hello just yesterday buy a gopro 6 black in my first charging the battery i took some videos 15 min and 20 photos its normal ? In muy second charging after one minute the led light is getting off like dont charge. has problem the battery?


Accepted Solutions
GoPro
Posts: 3,753

Re: Dont charge some times

 

Hi @quickcreek43546,

 

Please try to reset the camera and check if that will work.

If issue persist please try to contact our customer support team via phone or chat.

 

Regards,

-Jay 

View solution in original post

Tourist
Posts: 3

Re: Dont charge some times

Thanks a lot i will try it!

View solution in original post


All Replies
GoPro
Posts: 3,753

Re: Dont charge some times

Hi @quickcreek43546,

 

May I know where do you charge it and how?

 

Have you tried using other cable or other ways of charging the camera.

 

Thanks!

-Jay 

Tourist
Posts: 3

Re: Dont charge some times

I charge it on pc usb and in wall charger 5v. I tried my phone cable first samsung usb type c. Also the same
After 1min the led getting off.
GoPro
Posts: 3,753

Re: Dont charge some times

 

Hi @quickcreek43546,

 

Please try to reset the camera and check if that will work.

If issue persist please try to contact our customer support team via phone or chat.

 

Regards,

-Jay 

Tourist
Posts: 3

Re: Dont charge some times

Thanks a lot i will try it!