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Sightseer
Posts: 1
Accepted Solution

Does not turn on

Go pro 5 does not turn on and have a exclamation point on front screen


Accepted Solutions
GoPro
Posts: 3,924

Re: Does not turn on

Hi @agileriver14875,

 

If you are still having some trouble with that camera give the following steps a try:

 

  1. Perform a hard reset on the camera.
    • HERO5 Black:
      • Remove and reinsert the battery.
  2. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  3. Disconnect from the charger and perform another hard reset (step #1).
  4. Visit our HERO5 Black  update page, and click on "Update your camera manually" at the base of the page. 
  5. Follow the web instructions to update your camera. 

Let us know how it goes!

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Does not turn on

Hi @agileriver14875,

 

If you are still having some trouble with that camera give the following steps a try:

 

  1. Perform a hard reset on the camera.
    • HERO5 Black:
      • Remove and reinsert the battery.
  2. Please ensure that your charging source meets our charging guidelines, then fully charge the camera battery.
  3. Disconnect from the charger and perform another hard reset (step #1).
  4. Visit our HERO5 Black  update page, and click on "Update your camera manually" at the base of the page. 
  5. Follow the web instructions to update your camera. 

Let us know how it goes!

 

Best,

Ryan