06-28-2018 03:18 PM
Unfortunately, I have a problem with my karma drone.
If i take a photo or video during a flight with my drone, I will not have a live view after the first photo i took.
Because of this I can no longer see where i take pictures from with the drone.
I bought my drone on April 23, 2018. It does not seem to me that a problem can occur so quickly. I hope you have the solution for me.
(Everything is up to date)
06-28-2018 05:07 PM - edited 06-28-2018 05:12 PM
I am sorry for any troubles caused.
When a live video feed is not present on your Karma Controller there could be something wrong with the camera or stabilizer's connection. To trouble shoot this situation, power OFF the Karma Drone, remove the stabilizer, detach the camera, then re-assemble the items back together. Try powering the drone ON and see if the live video appears.
Also, please check if the issue happens when the camera is on its own or if it's on the Karma grip.
06-29-2018 01:44 AM
Thank you for your response to my problem.
The problem only occurs with the drone.
I did what you described, but this does not help to solve the problem.
When I take pictures with the drone while standing on the ground, the live view remains visible.
When I fly with the drone and take a picture in the air, the live image disappears after taking 1 picture or video.
I hope you have the solution for this!
06-30-2018 08:15 AM
Thanks for getting back to us.
Just to clarify, which live view disappears? Is it on the camera's LCD or the live view on the controller?
06-30-2018 02:09 PM