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Nomad
Posts: 56

Re: Does Smart Remote work with Hero 9 Black

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This is extremely disappointing to here.. 

 

I was not aware of this limitation with the 9. 

 

I do most of my shooting using the remote. 

 

Surely it is not that hard to make the 9 compatible with the existing smart remote ? 

 

Rather than forcing long time customers into buying an updated model.. 

 

Had I of know this I probably wouldn't have ordered the 9 as I did a few hours ago..

 

Not happy.. 

Sightseer
Posts: 1

Re: Does Smart Remote work with Hero 9 Black

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Oh this is such a letdown.... i use the smart remote so much. Can you guys share a view on when the feature will be available?
Hiker
Posts: 7

Re: Betreff: Does Smart Remote work with Hero 9 Black

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How come in the Hero 9 Black manual it says you can use the smart remote to help with over heating problems?? Pg. 124 under "Tech Specs: Video"

 

Since it states use in the H9B manual, to not have it available is practically false advertsing 

Tourist
Posts: 5

Re: Betreff: Does Smart Remote work with Hero 9 Black

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This is not good. I hope you guys are working on fixing it. 

Nomad
Posts: 56

Re: Betreff: Does Smart Remote work with Hero 9 Black

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It's not practically false advertising, it is false advertising.

It's laughable that this issue has now been updated as "having a solution".

The problem has not been rectified at all.

The issue will have a solution when the existing smart remote is compatible with the Hero 9
Hiker
Posts: 83

Re: Betreff: Does Smart Remote work with Hero 9 Black

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just a Little FYI posting a message saying we are aware of the problem and developing a new Remote shouldn't be tagged as a " SOLUTION " to the issue 

Tourist
Posts: 10

Re: Does Smart Remote work with Hero 9 Black

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extremely disappointing that hero 9 won't work with smart remote. Come on gopro! At least tell your customers on your site, as it's not visible before purchase. You had so many problems with the old remotes, never got a solution to it and now you just say it won't work with the hero 9.... haha. 

Please make it work with old remote until you get your new remote in store! 

Tourist
Posts: 10

Betreff: Does Smart Remote work with Hero 9 Black

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this is from Hero 9 Manual:

If heat’s a problem, try recording shorter videos. Also limit use of features that take a lot of power, such as the GoPro app. The GoPro Smart Remote (sold separately) can control your GoPro while using less energy.

 

and:

 

Connect Device

Choose to connect to the GoPro app or The Remote.

 

That's what I checked before placing my order...