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Distorted Video

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I received new camera yesterday. One battery isnt charging past 92% and the camera gets really hot after 3 mins on. Is this ok? I updated software and firmware but resolution continues to lag, fuzzy and freeze when using Zoom or OBS. It also happens when I open desktop "preview" with the app. I submitted a ticket an hour ago & was told I'd get a call in 11 min. Still waitting.....

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Re: Distorted Video

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Hi @salvadorg640


Sorry for any trouble caused.

We see that you were able to get through to Support via chat session.

Please continue working with them regarding your case.