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Highlighted
Tourist
Posts: 3
Accepted Solution

Display schwarz

[ Edited ]

Guten Tag,

bei meiner Gopro Hero 6 viel heute ploetzlich das Display aus. Die Kamera schaut aus, wie neu, also keine aeusseren Mankos. Ich kann nicht mehr gezielt filmen und fotografieren und ich kann die Kamera nicht mehr mit der App verbinden ,da ich nicht in die Einstellungen komme. Wo kann hier das Problem liegen, bzw. wie kann ich es loesen?

MfG Manuela C.


Accepted Solutions
GoPro
Posts: 7,576

Re: Display schwarz

Thanks for trying @toughcreek77276

 

The best path forward is to reach out to our Support Team.

You may contact them by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 7,576

Re: Display schwarz

Hi @toughcreek77276

 

Please go over these steps to try to correct the issue:

 

1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/hero6
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.

 

Let us know how it goes.

You may also reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs

 

Thanks!

Ej

 

 

Tourist
Posts: 3

Re: Display schwarz

Hi.
After a successful manual update we still have a black screen and cannot perform a factory reset. Helping hands are strongly needed.
Best, Manuela

GoPro
Posts: 7,576

Re: Display schwarz

Thanks for trying @toughcreek77276

 

The best path forward is to reach out to our Support Team.

You may contact them by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej

 

 

Tourist
Posts: 3

Betreff: Display schwarz

Telefonisch wurde geholfen, danke