Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-358323%22%20slang%3D%22pt-BR%22%3EHero%205%20front%20display%20does%20not%20turn%20on%20(off)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358323%22%20slang%3D%22pt-BR%22%3EThe%20front%20display%20of%20my%20hero5%20camera%20does%20not%20work%2C%20it%20goes%20out%2C%20making%20it%20impossible%20to%20perform%20selfs.%20The%20lcd%20touch%20display%20is%20working%20normally.%20Camera%20works%20normal.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-358323%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358335%22%20slang%3D%22en-US%22%3ERe%3A%20Display%20frontal%20hero%205%20nao%20liga%20(apagado)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358335%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F107478%22%20target%3D%22_blank%22%3E%40thaleslins%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20see%20if%20resetting%20the%20camera%20will%20work.%20%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fhow_to%2FHow-to-Reset-the-Camera-to-Default-Settings%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3EReset%20Camera%20Settings%3C%2FA%3E%3CBR%20%2F%3E%20If%20it's%20still%20the%20same%2C%20proceed%20with%20a%20manual%20software%20update.%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2F%3C%2FA%3E%3CBR%20%2F%3E%20Let%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-358840%22%20slang%3D%22pt-BR%22%3ERe%3A%20Front%20display%20hero%205%20does%20not%20turn%20on%20(off)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-358840%22%20slang%3D%22pt-BR%22%3E%3CP%3EIt%20still%20did%20not%20work.%20I%20tested%20the%20recommended%20tutorial.%20What%20can%20be%20done%20in%20this%20case%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Display frontal hero 5 nao liga (apagado)

O display frontal da minha câmera hero5 não funciona, fica apagado, impossibilitando realizar selfs. O display lcd touch está funcionando normal. Câmera funciona normal.
GoPro
Posts: 9,038

Re: Display frontal hero 5 nao liga (apagado)

Hi @thaleslins

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Display frontal hero 5 nao liga (apagado)

Continuou sem funcionar. Testei o tutorial recomendado. O que pode ser feito nesse caso?

 

IMG_0810.JPG
Highlighted
GoPro
Posts: 9,038

Re: Display frontal hero 5 nao liga (apagado)

Thanks for trying @thaleslins

 

The best path forward is to reach out to our Support Team.

Let them know of the troubleshooting steps taken.

You may reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

 

Regards,

Ej