04-08-2019 11:04 AM
Please go over these steps to try to correct the issue:
1. Check to ensure that the SD card is not inserted between the SD card slot and the battery as this can put pressure on the back of the touch display.
2. Perform a manual update. https://gopro.com/update/
3. After the update, perform a Factory Reset. Tap Preferences > Factory Reset, and then tap Next.
Let us know how it goes.
You may also reach out to our Support Team for further assistance.