Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-335854%22%20slang%3D%22en-US%22%3EDisappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-335854%22%20slang%3D%22en-US%22%3E%3CP%3EHelp%20Please.%20The%20size%20of%20the%20GoPro%20folder%20on%20my%20PC%20was%2043GB%20so%20I%20decided%20to%20move%20it%20to%20my%20external%20Hard%20drive.%20I%20cut%20the%20folder%20and%20pasted%20it%20to%20my%20hard%20drive%20and%20the%20folder%20moved%20over%20quickly%2C%20but%20when%20I%20opened%20it%2C%20no%20files.%20Has%20anybody%20any%20idea%20where%20my%20goPro%20files%20have%20gone%3F%20Any%20help%20would%20be%20appreciated.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EMike%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-335854%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336759%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336759%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100467%22%20target%3D%22_blank%22%3E%40greentree58407%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAre%20you%20using%20a%20Windows%20computer%20or%20a%20Mac%3F%3C%2FP%3E%0A%0A%3CP%3EHave%20you%20tried%20a%20folder%2Ffile%20name%20search%3F%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336992%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336992%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EThanks%20for%20the%20reply.%20I'm%20using%20Windows%2010.%20I%20have%20tried%20searching%20for%20the%20folders%20but%20the%20search%20returns%20zero%20results.%20I%20feel%20they%20must%20be%20on%20the%20computer%20somewhere%20as%20it%20only%20took%20a%20second%20to%20show%20the%20copied%20file%20on%20the%20external%20Hard%20Drive%20and%2043Gb%20would%20normally%20take%20a%20long%20time.%3C%2FP%3E%3CP%3ERegards%2C%3C%2FP%3E%3CP%3EMike.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-336997%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-336997%22%20slang%3D%22en-US%22%3E%3CP%3ETry%20doing%20a%20search%20of%20both%20the%20PC%20and%20the%20external%20hard%20drive%20using%20the%20following%20terms%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E*.mpg%3C%2FP%3E%3CP%3E*.LRV%3C%2FP%3E%3CP%3E*.thm%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337165%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337165%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EJust%20tried%20that%20on%20the%20external%20hard%20drive%20and%20the%20folder%20where%20they%20were%20originally%20stored%20but%20no%20files%20found.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMike%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337370%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337370%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20what%20happened%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F100467%22%20target%3D%22_blank%22%3E%40greentree58407%3C%2FA%3E.%20Have%20you%20also%20checked%20the%20Recycle%20Bin%20folder%20in%20your%20computer%3F%3CBR%20%2F%3E%3CBR%20%2F%3EIf%20you're%20still%20unable%20to%20locate%20the%20files%20on%20both%20your%20PC%20and%20external%20hard%20drive%2C%20I%20suggest%20to%20try%20some%20applications%20to%20recover%20the%20files.%20While%20we%20do%20not%20have%20any%20preferred%20methods%20of%20data%20recovery%20as%20this%20may%20vary%20from%20the%20manufacturers%2C%20you%20may%20be%20able%20to%20perform%20a%20Google%20search%20to%20find%20various%20data%20recovery%20options%20to%20recover%20the%20footage%20that%20had%20been%20lost.%20Yet%2C%20please%20do%20your%20research%20on%20whichever%20data%20recovery%20software%20is%20best%20for%20you%20as%20it%20may%20require%20activation%20of%20the%20software%20and%20there%20may%20be%20varying%20costs.%26nbsp%3B%3CBR%20%2F%3E%26nbsp%3B%3CBR%20%2F%3ESince%20this%20is%20certainly%20not%20normal%20for%20missing%20files%20to%20suddenly%20go%20missing%2C%20we%20recommend%20to%20reach%20out%20to%20Windows%20Support%26nbsp%3Bteam%20for%20further%20troubleshooting%20suggestions.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337604%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337604%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20for%20the%20suggestions.%20One%20thing%20I%20have%20tried%20is%20using%20a%20file%20which%20I%20do%20not%20need%2C%20I%20tried%20cutting%20the%20file%20and%20pasting%20it%20to%20another%20location.%20The%20file%20disappears.%20If%20I%20copy%20the%20file%20and%20paste%20it%20to%20another%20location%20the%20file%20moves%20OK.%20%26nbsp%3BStrange!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337628%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337628%22%20slang%3D%22en-US%22%3E%3CP%3EI've%20experience%20a%20similar%20thing%20in%20the%20past%2C%20just%20not%20lately%2C%20so%20wasn't%20sure%20if%20it%20was%20a%20%22pre%22%20windows%2010%20issue%20or%20if%20it%20was%20still%20around.%26nbsp%3B%20But%20basically%20if%20you%20went%20to%20cut%20and%20paste%20files%20or%20folders%20into%20a%20different%20location%2C%20the%20original%20file%2Ffolder%20would%20be%20deleted%2C%20and%20then%20you'd%20see%20the%20%22moving%22%20progress%20bar%20as%20it%20goes%20to%20the%20other%20location.%26nbsp%3B%20However%20if%20the%20process%20was%20interupted%20(loose%20USB%20connection%20etc)%20you%20would%20end%20up%20loosing%20the%20original%20files.%26nbsp%3B%20If%20you%20were%20lucky%2C%20some%20files%20might%20have%20made%20it%20to%20the%20destination.%26nbsp%3B%20Hence%20these%20days%20I%20tend%20to%20do%20a%20copy%2C%20and%20when%20the%20copy%20is%20complete%2C%20I%20then%20delete%20the%20original.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20file%20managment%20programs%20you%20can%20get%20that%20speed%20up%20and%20secure%20the%20file%20copying%20process%20(such%20as%20Terracopy)%20that%20makes%20the%20process%20a%20little%20more%20secure.%26nbsp%3B%20You%20can%20also%20use%20a%20freeware%20program%20like%20%22Recuva%22%20that%20may%20be%20able%20to%20help%20get%20your%20files%20back.%26nbsp%3B%20Basically%20windows%20doesn't%20actually%20delete%20your%20files%20(even%20when%20you%20empty%20the%20recycle%20bins)%20it's%20puts%20an%20%22x%22%20beside%20them%20and%20just%20doesn't%20display%20them%20to%20you.%26nbsp%3B%20Windows%20considers%20these%20files%20to%20be%20empty%20space%20and%20will%20overwrite%20them%20eventually.%26nbsp%3B%20Recuva%20will%20display%20these%20files%20to%20you%20and%20give%20you%20the%20option%20of%20restoring%20them.%26nbsp%3B%20Just%20make%20sure%20you%20don't%20restore%20them%20to%20the%20same%20drive%20(because%20you%20may%20overwrite%20them%20during%20the%20process).%26nbsp%3B%20So%20if%20your%20files%20were%20on%20your%20C%20drive%20originally%20and%20you%20have%20a%20spare%20USB%20drive%20(d%20drive)%2C%20make%20sure%20your%20restore%20destion%20is%20your%20USB%20drive.%26nbsp%3B%20This%20%22may%22%20work%2C%20it%20depends%20on%20if%20Windows%20has%20overwritten%20any%20parts%20of%20the%20file%20already.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHope%20this%20helps!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-337925%22%20slang%3D%22en-US%22%3ERe%3A%20Disappearing%20GoPro%20Files%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-337925%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EThat's%20really%20helpful.%20I've%20decided%20never%20to%20use%20CUT%20and%20paste%20again%2C%20I'll%20always%20use%20COPY.%20I'll%20give%20the%20recovery%20software%20a%20go.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMany%20Thanks%3C%2FP%3E%3CP%3EMike%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 5

Re: Disappearing GoPro Files

Hi,

That's really helpful. I've decided never to use CUT and paste again, I'll always use COPY. I'll give the recovery software a go.

 

Many Thanks

Mike