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Tourist
Posts: 5

Disappearing GoPro Files

Help Please. The size of the GoPro folder on my PC was 43GB so I decided to move it to my external Hard drive. I cut the folder and pasted it to my hard drive and the folder moved over quickly, but when I opened it, no files. Has anybody any idea where my goPro files have gone? Any help would be appreciated.

 

Regards,

Mike

GoPro
Posts: 9,544

Re: Disappearing GoPro Files

Hi @greentree58407

 

Are you using a Windows computer or a Mac?

Have you tried a folder/file name search?

 

Thanks!

Ej

 

Tourist
Posts: 5

Re: Disappearing GoPro Files

Hi,

Thanks for the reply. I'm using Windows 10. I have tried searching for the folders but the search returns zero results. I feel they must be on the computer somewhere as it only took a second to show the copied file on the external Hard Drive and 43Gb would normally take a long time.

Regards,

Mike.

Nomad
Posts: 1,028

Re: Disappearing GoPro Files

Try doing a search of both the PC and the external hard drive using the following terms:

 

*.mpg

*.LRV

*.thm

 

 

Tourist
Posts: 5

Re: Disappearing GoPro Files

Hi,

Just tried that on the external hard drive and the folder where they were originally stored but no files found.

 

Mike

GoPro
Posts: 2,814

Re: Disappearing GoPro Files

[ Edited ]

Sorry to hear about what happened, @greentree58407. Have you also checked the Recycle Bin folder in your computer?

If you're still unable to locate the files on both your PC and external hard drive, I suggest to try some applications to recover the files. While we do not have any preferred methods of data recovery as this may vary from the manufacturers, you may be able to perform a Google search to find various data recovery options to recover the footage that had been lost. Yet, please do your research on whichever data recovery software is best for you as it may require activation of the software and there may be varying costs. 
 
Since this is certainly not normal for missing files to suddenly go missing, we recommend to reach out to Windows Support team for further troubleshooting suggestions.

Tourist
Posts: 5

Re: Disappearing GoPro Files

Thanks for the suggestions. One thing I have tried is using a file which I do not need, I tried cutting the file and pasting it to another location. The file disappears. If I copy the file and paste it to another location the file moves OK.  Strange!!

Nomad
Posts: 1,028

Re: Disappearing GoPro Files

I've experience a similar thing in the past, just not lately, so wasn't sure if it was a "pre" windows 10 issue or if it was still around.  But basically if you went to cut and paste files or folders into a different location, the original file/folder would be deleted, and then you'd see the "moving" progress bar as it goes to the other location.  However if the process was interupted (loose USB connection etc) you would end up loosing the original files.  If you were lucky, some files might have made it to the destination.  Hence these days I tend to do a copy, and when the copy is complete, I then delete the original.

 

There are file managment programs you can get that speed up and secure the file copying process (such as Terracopy) that makes the process a little more secure.  You can also use a freeware program like "Recuva" that may be able to help get your files back.  Basically windows doesn't actually delete your files (even when you empty the recycle bins) it's puts an "x" beside them and just doesn't display them to you.  Windows considers these files to be empty space and will overwrite them eventually.  Recuva will display these files to you and give you the option of restoring them.  Just make sure you don't restore them to the same drive (because you may overwrite them during the process).  So if your files were on your C drive originally and you have a spare USB drive (d drive), make sure your restore destion is your USB drive.  This "may" work, it depends on if Windows has overwritten any parts of the file already.

 

Hope this helps!