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Sightseer
Posts: 1

Did not receive my gopros 9 after 1 week. Track number doesn´t work. Customer service does not answe

[ New ]

I bought 3 gopro 9, with subscription og gopro  plan. The website says delivery time is 2-3 days. Already past 1 week and I did not receive anything, the track number sent on my email does not work.

 

I tryed to call the customer service number and receive just a message to use the website. On the webiste, I fill up the form and DIDN´T receive any call.

Where are my cameras, gopro? Send me a real track number please.


Accepted Solutions
GoPro
Posts: 32,129

Re: Did not receive my gopros 9 after 1 week. Track number doesn´t work. Customer service does no...

[ New ]

Hi @jvcbraga

 

We see that Support has reached out several times but was not able to get through on the number provided.

We have sent the tracking number via direct message.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 32,129

Re: Did not receive my gopros 9 after 1 week. Track number doesn´t work. Customer service does no...

[ New ]

Hi @jvcbraga

 

We see that Support has reached out several times but was not able to get through on the number provided.

We have sent the tracking number via direct message.

 

Thanks!

Ej