Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 1
Accepted Solution

Desgaste prematuro de cámara Hero 6 Black

Hola Gopro 

 

Os escribo dado que una de las esquinas del cuerpo de la cámara presenta una rayadura que aumenta mas y mas. Solamente se muestra esta raya en una de las esquinas. las otras esquinas estan perfectas. la cámara siempre la uso con su carcasa para ponerla en un palo selfie. Asi que el problema no se debe a golpes ni nada por el estilo. no se si este problema se presenta con otros usuarios, yo siempre cuando lo inserto en su carcasa lo hago de la manera mas delicada posible. Sin embargo ahora mismo esta rajadura no deja de crecer. diganme si se puede reemplazar el equipo o si es posible cambiar la parte rajada.1lo.jpg

 

Saludos.


Accepted Solutions
GoPro
Posts: 8,933

Re: Desgaste prematuro de cámara Hero 6 Black

Hello @abelc14805

 

Sorry to hear about the trouble. Was the scratch present out of the box? It could just be cosmetic damage and should not be affecting the camera overall waterproof ability. But if the scratch is growing and gets deeper to the point of breaking through the rubber, you may want to reach out to the seller for a possible exchange. Alternatively, you can also reach out to the Support team so they can look into this case for you. You can reach the team via phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

View solution in original post


All Replies
GoPro
Posts: 8,933

Re: Desgaste prematuro de cámara Hero 6 Black

Hello @abelc14805

 

Sorry to hear about the trouble. Was the scratch present out of the box? It could just be cosmetic damage and should not be affecting the camera overall waterproof ability. But if the scratch is growing and gets deeper to the point of breaking through the rubber, you may want to reach out to the seller for a possible exchange. Alternatively, you can also reach out to the Support team so they can look into this case for you. You can reach the team via phone or chat through https://gopro.com/help/ContactUs

 

Thanks, 
Marius