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Tourist
Posts: 3

Delivery

I put an order last Saturday and paid an extra fee for faster delivery, but when I received the email with order confirmation, it indicates standard service.

 

Trying to contact support without sucess and getting really upset because it's unavailable.

 

Anyone had the same problem? Anyone can help?

 

Ana

GoPro
Posts: 12,088

Re: Delivery

Hi @activetree584

 

Sorry for any troubles caused.

Our Support Team should be able to help you update the shipping option.

Please reach out to them by phone or chat through https://gopro.com/help/ContactUs

If contacting them by phone, please make sure that the network allows calls to toll free numbers.

If initiating a chat session, you may also try selecting US,

 

Thanks!

Ej

Tourist
Posts: 3

Re: Delivery

Neither phone support nor chat are working. What a shame GoPro!!!

 

Where can I apply a complaint?

Tourist
Posts: 3

Re: Delivery

If possible I appreciate if someone from GoPro can contact me ASAP

GoPro
Posts: 4,224

Re: Delivery

@activetree584, it will be best to work with our Support team for any concerns regarding your order. If you're having trouble connecting to our Support team. You may try changing the location and language to "United States, English" on the webpage. The hours of operation will also be posted on the page.