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Tourist
Posts: 2

Defective HERO7 Black blurry video

[ New ]

Recently bought HERO7 Black and it just wont focus.

 

Stabilization ON

Protune OFF

 

I've tried the video in:

4k/30fps W

2.7k/30fps W

1080/60fps L and W

 

Nothing seems to work. The horizon is blurry, anything upclose is in focus.

 

I've tried factory reset several times, cleaned the lens, Protune on/off. Nothing seems to work. I have a HERO4 and have had no issues like this. Please help.

 

GoPro
Posts: 16,959

Re: Defective HERO7 Black blurry video

[ New ]

Hello, @jackc3326. Will you be able to post as a sample photo or clip showing the issue? Also, have you been able to update the camera to the most recent firmware? 

Tourist
Posts: 2

Re: Defective HERO7 Black blurry video

[ New ]

I've already contacted tech support and have determined that the unit is defective. I have sent the unit back under an RMA. Thanks.