Case number 08686719
I have ordered a hero9 max lens mod in order MU-00656733, I received a defected product, after contact gopro supporting team, they guide me to return the product and told me I will be getting a replacement unit after the produce was returned. I did, send back the unit, warehouse received it on 4th December.
Gopro supporting team member promises me I will be getting one replacement unit before Christmas, but when I check back on 10th December, supporting team tell me to wait, because they cannot contact the warehouse team, and they don't know what is the status of my case.
I check back on 14th, supporting team told me they created a ticket for the warehouse team, waiting them to respond, should be have update within 24-48 hours, but after 48 hours, no response.
On 16th, I talk to one of the supporting team, he told me they are sorry for this, but they can't contact the warehouse team either, tell me wait.
How long do I need to wait? Supporting team keeps promise to me I can have the replacement unit before Christmas, supporting team tell me if I returned the unit, I will get a replacement unit straightway, but after 3 weeks, they tell me they are sorry, because they can not get any update from the warehouse team.
I ordered it on November, but after one month, I don’t have the mod to use and don’t have my money back.
