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Tourist
Posts: 2
Accepted Solution

Dead pixels on brand new hero 7

Today I received my GoPro Hero 7 and have a large number of dead pixels on the rear display. Has anyone else had this issue? Are GoPro good at sorting this out? I go on holiday soon and the camera was purchase for that reason!

Accepted Solutions
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GoPro
Posts: 19,657

Re: Dead pixels on brand new hero 7

Hi @nad2101

 

Would you be able to share a picture?

Please see if resetting the camera will help.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,657

Re: Dead pixels on brand new hero 7

Hi @nad2101

 

Would you be able to share a picture?

Please see if resetting the camera will help.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 2

Re: Dead pixels on brand new hero 7

Hi Ej

 

Thanks for your advice. I have reset the device and the software is up to date. I have a photo but for some reason I can't attach it. 

Many thanks 

Snad

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GoPro
Posts: 19,657

Re: Dead pixels on brand new hero 7

Thanks for trying @snad2101

 

If it's still the same after going through the suggested steps, it will be best to refer to our Support Team. https://gopro.com/help/ContactUs

As this is a new purchase, you can also reach out to the same store/channel you got the camera from.

 

Regards,

Ej